About the Role

Step into a dynamic, customer-focused role at the heart of a manufacturing and supply chain environment. As a Customer Service Officer, you’ll be an important link between customers, production, suppliers, sales and logistics, helping to coordinate orders from receipt through to delivery and invoicing.

Role
Manage customer purchase orders, amendments, credits and sales data, ensuring accurate entry and updates across internal systems and platforms. (Ariba.)
Monitor customer orders and delivery dates, working closely with Production Planners, suppliers and internal teams to keep customers updated on any changes.
Coordinate with 3PL providers and other service partners to arrange deliveries, pick-ups and replenishment of stock held at external locations.
Support imported product deliveries, including coordinating the required shipping and delivery documentation with relevant service providers.
Maintain accurate records of customer orders, pricing, inventory, documentation and communications.
Reconcile and invoice consignment stock based on customer usage and assist with inventory movements and replenishment.
Support pricing updates,



invoice processing and customer transactions while providing coverage for other national team members during periods of leave.

You

This is a excellent opportunity for someone with strong customer service and coordination skills who enjoys working across different areas of a business. You’ll join a supportive team and gain hands-on exposure to customer order management, logistics, shipping and supply chain operations.
Experience in customer service, order coordination, shipping, logistics or freight forwarding would be highly regarded.
Exposure to manufacturing, industrial settings or global supply chains is advantageous
Solid data entry skills with a high level of accuracy and attention to detail.
Comfortable working with order, inventory, pricing and customer information across multiple systems.
Confident using Microsoft Office, including Excel, and comfortable learning new business systems.
A clear and confident communicator who can build strong relationships with customers, suppliers and internal teams.
Well organised, self-motivated and able to manage changing priorities.
Comfortable working independently while also contributing as part of a team.

Ready for your next opportunity? Apply now we are ready to hire!

📌 Customer Service Officer Wollongong
🏢 360HR Solutions u0026amp; Recruitment
📍 Wollongong