Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale.
As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk.
Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running.
Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world's biggest brands.About the RoleTechnical Customer Support is our customers' "hotline."
This is a department that has revolutionized the way we think about technical support.
They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.We are now looking for Virtualization Backup Engineer.What You'll DoPerforming troubleshooting and analysis, including log file investigationActing as a technical focal point in relationships to fellow IT ProfessionalsTaking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it's a defect if it's caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction worksDocumenting of all customer interactions accurately and within SLA in our CRM toolWhat You'll BringFluent English (reading/writing/speaking)Advanced user or administrative level with the following areas: Windows Server *************************, Windows *******Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS)As a plus,



UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle)Ability to quickly learn, understand and explain technical informationAbility and desire to take ownership of client issues through resolutionExcellent time management skillsAbility to work in a rapid-paced environmentWhat You'll Get20 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam CaresPrivate medical insurance and income protection during illness or injuryAnnual wellbeing allowance and flu vaccination vouchersDiscounted HCF corporate health insuranceFree, confidential counselling and coaching via EAPSuperannuation contributions via salary sacrificeCar allowance for eligible field sales rolesSalary sacrifice options for portable electronic devices (phones, laptops, tablets)Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops, and learning events like our annual Global Day of LearningVeeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law.
All your information will be kept confidential.Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities.
By applying for this position, you consent to this processing.By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge.
Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.
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📌 Virtualization Backup Engineer (Chinese Speaker) (New South Wales)
🏢 veeamsoftware
📍 New South Wales