CONTACT CENTRE RESERVATIONS SALES AGENT - Reservations TeamSt Leonards Office | Hybrid (Work from home Fridays)Hamilton Island is seeking an enthusiastic and sales-driven Contact Centre Sales Agent to join our high-performing Reservations Team in Sydney.
If you're passionate about sales, guest experience, and creating unforgettable holidays - this could be your next big move.Based in our St Leonards office, you'll be the first point of contact for prospective guests - delivering personalised recommendations, converting enquiries into bookings, and playing a key role in shaping exceptional stays on Hamilton Island.Why you'll love working with usWork-life balance - enjoy a hybrid model with the option to work from home on FridaysA vibrant, collaborative team culture - join a fun and supportive team that celebrates success and loves what they doConvenient office location - just a short walk from St Leonards Station and the Crows Nest MetroOnsite perks - free gym and subsidised fitness classes to keep you feeling your bestExclusive benefits - including discounted travel & health insurance, accommodation, tours, and dining on Hamilton IslandWhere you'll make an impactConverting enquiries into confirmed bookings via phone, email, and live chat across both direct and trade channelsUsing your product knowledge to tailor guest experiences and recommend accommodation, packages, tours,



and diningMaximising revenue through strong call conversion rates and meeting individual sales KPIsBuilding relationships with key trade partners and internal teams to ensure seamless service deliveryKeeping up to date with all Hamilton Island promotions, offerings and updates to provide accurate, current informationSupporting the wider Contact Centre team with ad hoc administration tasks as neededWhat we're looking forYou're a confident communicator with a proven track record in sales and customer service - and you know how to turn an enquiry into an unforgettable experience.
With your strong attention to detail and positive energy, you'll thrive in a rapid-paced, team-oriented environment that rewards initiative and drive.To be successful, you will need:Minimum 1 year experience in a sales-based travel industry role (Desirable)Contact/Call Centre experience (Desirable)Tertiary travel qualification (Desirable)Demonstrated ability to meet sales targets and KPIsHigh level of written and verbal communication skillsStrong customer service mindset and a passion for delivering outstanding resultsProficiency in Microsoft Office and ability to learn new systems quicklyFlexibility, adaptability, and the ability to work under pressure in a fast-changing environmentAbout Hamilton IslandOur mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.Every team member plays a role in shaping those experiences - making Hamilton Island not just a great place to visit, but a great place to work.A little island can do wonders - make your next career move one to remember.
Apply now!
#J-*****-Ljbffr

📌 Contact Centre Sales Agent (Sydney)
🏢 Rpmglobal
📍 Sydney