Main Duties & ResponsibilitiesMaximise sales to achieve/exceed annual budgetManage, plan and co-ordinate all day to day retail activities within the shopAction all required daily and weekly EPOS reporting procedures at the specified timeManage volunteer/bank staff rota with the Shops Area Operations Manager to ensure adequate and appropriate shop cover during trading hoursDrive Gift Aid sign ups and repeat donor capture to achieve budgeted conversion rate.
Put in place measures to achieve this including volunteer engagement.Manage and operate agreed stock rotation system to regularly update stock and keep refreshed at all timesFollow agreed till, cashing up and banking procedures when handling moneyShow real appreciation to donors for all donated items at all timesDeliver and maintain a high standard of presentation of merchandiseEngage with the local community including local stakeholders such as the local council, faith groups, nurseries, schools and collegesPlan and execute a calendar of shop events including monthly diversity book club and weekly storytimeProactive use of social media to promote Chapter Two including shop promotions and engagement with the local community x minimum 3 posts per weekSupport Fundraising teams to promote key events in the shopProvide excellence in customer service at all times and actively respond and listen to customers and volunteers to demonstrate time and careProvide manager cover in other shop locations as requiredDemonstrate skilled expertise and ensure all tasks are completed in line with best practice and Hospice policySupport the charity strategy, and help identify opportunities and challengesDeliver and maintain professional relationships with individuals and organisations whether direct, or indirect interface with The Hospice of St FrancisWork with productivity measures and best practice to accomplish individual objectives that contribute to the department goalsQualifications, Skills, Experience, Knowledge & ApproachGood level of education – A level or equivalentExperienced charity/High Street retail manager (minimum 3 years) with demonstrable experience of commercial success and accountability – a track record of increasing and sustaining growthInspiring visible leadership skills – ability to motivate others to achieve goals, communicate and deliver objectives.Confident line management skillsPassion for retail with a strong design aestheticAbility to lead a team in order to deliver high standards of customer service and presentationExceptional communication and interpersonal skills – good listener, empathetic and patientConfident social media skills to proactively drive footfall and raise awarenessTeam playerStrong analytical skills – ability to analyse KPI's to drive business forwardProven outstanding operational and organisational skillsSolution focused – able to work independently and flexibly where requiredAbility to interact positively with all non clinical and clinical staffAbility to work at pace in a physically demanding environmentAbility to interact positively with local communityDriver with own transport
#J-*****-Ljbffr

📌 Shop Manager - Chapter Two (Sydney)
🏢 HOSPICE UK
📍 Sydney