EARN $95,*********,000 Salary + Super | Full time OpportunityLead Client Service Delivery For A Growing Electrical ContractorOwn Key Builder Relationships, Scheduling & Service OperationsAbout The CompanyOur client is an insurance repair electrical contractor servicing South East Queensland, working primarily with insurance builders across a high volume of jobs.Supported by a Brisbane-based scheduling team and offshore data-entry support, the business operates in a fast-paced environment where responsive communication, reliable service delivery and strong client relationships are essential.About The OpportunityThe primary purpose of this position is to take ownership of customer service and service delivery across the business while building strong day-to-day relationships with key insurance builder clients.Reporting directly to the Directors, you will lead the scheduling team while remaining hands-on with escalations, operational issues and client communication.Some of your responsibilities will include:Managing key insurance builder relationships and maintaining consistent communicationOwning client escalations, pricing queries, variations and complaints from start to resolutionLeading the scheduling team and ensuring jobs progress efficiently through to completionManaging customer service standards across phones, emails and after-hours call handlingConducting one-on-ones,



reviewing job quality and monitoring team performance scorecardsFollowing up technician reports and addressing recurring paperwork issues with field teamsManaging offshore data-entry quality, on-call rosters and compliance administrationDeveloping practical processes and checklists while overseeing general office and fleet operationsAbout YouThe successful candidate will have:Previous construction or insurance building experienceExperience in senior administration, operations or a similar hands-on leadership roleStrong experience working within high-volume and fast-paced environmentsExcellent client relationship, communication and problem-solving skillsStrong organisation with the ability to remain calm under pressureExperience leading teams and holding people accountable for service and quality standardsConfidence working with operational metrics including response times, reschedules and booking accuracyA hands‐on approach with the willingness to personally manage problems through to resolutionWhat's in it for You?
Full-Time Leadership Role Based In WoolloongabbaOwn Key Relationships With Major Insurance BuildersLead & Develop A Growing Brisbane Scheduling TeamHands-On Role With Genuine Operational ResponsibilityTake Ownership Of Customer Service & Service DeliveryWork Directly With The Directors Of The BusinessImprove Systems, Processes & Operational Performance
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📌 Client Services Manager (Brisbane)
🏢 Recruit Shop
📍 Brisbane