Support sales successthrough order management, reporting, and pricing
Partner with customers and internal teamsto deliver seamless service and solutions.
Drive accuracy and complianceacross CRM, commercial data, and business processes.
We're looking for a proactive and customer-focusedSales Support Officerto join our team in Ingleburn.
This role is ideal for someone who enjoys being the central link between customers, sales teams, and operations, ensuring orders are delivered smoothly and customers receive an exceptional experience every time.
About the Role
As aSales Support Officer, you'll be at the centre of our operations—supporting sales, strengthening customer relationships, and ensuring our commercial projects run smoothly from opportunity to delivery.
This is more than customer service – it is a dynamic, high impact sales support role.
What You'll be Doing:
Act as a key point of contact for internal stakeholders, responding to enquiries via phone and email and providing accurate, timely, and professional support.
Provide end-to-end support for order, credit, and return processes, ensuring accurate transaction management and timely resolution of customer issues
Manage customer claims, rebates, and credit requests, coordinating resolutions with relevant internal and external stakeholders.
Create purchase orders, reconcile vendor invoices and related documentation to ensure accuracy and compliance.
Generate sales reports, dashboards, and data analyses to support business decision-making and sales performance tracking.
Maintain pricing integrity by uploading, updating, and validating pricing information ensuring compliance with approved pricing structures.




Support the implementation of price changes ensuring accurate system updates and effective communication to internal stakeholders.
Perform ad hoc administrative and operational support duties.
Your Hours of Work:Monday to Friday from 8:00am to 4:00pm
What you bring to the role
You're a motivated, customer-focused professional who enjoys building relationships and solving problems.
You take initiative, stay organised under pressure, and bring a positive, team-first attitude to everything you do.
To be successful in this role, you'll have:
3+ years' experience in customer service and sales support
Proficient in Microsoft Office (Excel)
Demonstrated experience in using Power BI (data management, report generation) is advantageous
Hands-on experience with SAP and CRM platforms (e.g. Salesforce, MS Dynamics 365)
Excellent communication skills and a confident, professional manner
Strong organisational skills with the ability to manage multiple priorities
A proactive, self-driven mindset with solid attention to detail
Ability to thrive in a fast-paced, high-volume environment
What we offer
We strive to support your professional and personal growth.
Here are some of the perks you'll enjoy as part of the CSR team:




Supportive and collaborative culturethat fosters innovation and inclusion.
You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
Care and wellbeing offerincludes up to 14 weeks of paid parental leave, and access to an employee assistance program.
Rewarding careerwith on-the-job learning, development, and upskilling opportunities within and across our brands
We encourage you to apply even if you don't meet 100% of the requirements.
If you're passionate about making a positive impact and you see yourself in this role, we'd love to hear from you!
At CSR, we're building a better future together.
We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'.
As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.
At CSR, we put people first.
We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive.
We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.
We have a strong commitment to workplace health and safety and the wellbeing of our people.
Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.
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📌 Sales Support Officer - Ingleburn (New South Wales)
🏢 CSR Springboard
📍 New South Wales