Customer Service Officer

Tuggerah, NSW | $37.50 per hour | Monday-Friday, 8:00am-5:00pm | Temporary

We are currently seeking an experienced Customer Service Officer to join a busy and established distribution setting based in Tuggerah.

This is a great opportunity for someone with strong customer service and administration experience who enjoys working in a fast-paced environment and managing customer enquiries from start to finish.

About the Role

Your responsibilities will include:
Managing a high volume of customer enquiries via phone and email
Processing customer orders, returns, credits and other service requests
Building and maintaining robust customer and client relationships
Investigating and resolving customer queries and issues
Handling customer complaints professionally and efficiently
Liaising with internal operations and logistics teams
Accurately entering and maintaining customer and order information
Working towards service-level targets and KPIs
Escalating ongoing or complex issues when required
Identifying opportunities to improve customer service processes

About You

To be successful,



you will ideally have:
Previous experience in a fast-paced customer service environment
Experience with order processing and data entry
Excellent written and verbal communication skills
Strong attention to detail and accuracy
Confidence handling customer enquiries and resolving issues
Ability to prioritise workloads and meet deadlines
Experience working towards KPIs or service targets
Microsoft Word, Excel, Outlook and Teams skills
A proactive, reliable and team-focused attitude

Previous experience within distribution, logistics, warehousing or a similar operational environment would be highly regarded.

What's on Offer
$37.50 per hour
Monday to Friday, 8:00am-5:00pm
Tuggerah location
Supportive and established team
Varied customer service and administration responsibilities
Quick-paced distribution environment

If you're an experienced customer service qualified looking for your next opportunity in Tuggerah, apply today!

📌 Customer Service Officer Tuggerah
🏢 NW People
📍 Tuggerah