Better begins here
Crown Resorts is a excellent place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
Crown
Towers
is
a great place
to visit and
it's
an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here,
you'll
be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The
R
ole
We're
looking for a
stand-out
Bell Services Captain
to lead the action at Crown Melbourne busy hotel driveway. This
high
‐
energy
,
guest
‐
focused
role,
you'll
guide a large team of Bell Attendants and Doorpersons while keeping vehicle flow smooth, safe and seamless.
As the
key link
between the Bell Services Manager and the frontline team,
you'll
oversee the seamless movement of luggage, vehicles and guests while partnering with the wider Hotel team to create personalised, memorable arrivals. With a polished and proactive approach,
you'll
thrive on the frontline
, directing
driveway operations, supporting your
team
and addressing guest needs with professionalism and care.
The
R
ole
Lead and motivate a
high
‐
performing
team across driveway operations, luggage
delivery
and valet coordination, ensuring an exceptional first impression for all guests.
Maintain a visible
on
‐
floor
presence, supporting secure and efficient vehicle flow and overseeing the
timely
delivery and collection of guest luggage.




Manage key operational
logistics
including group movements, shuttle
timetables
and the
accurate
use of systems such as CVPS and
E
‐
Connect
.
Partner closely with Front Office, Housekeeping, Duty
Managers
and other hotel departments to deliver seamless arrivals and departures.
Ensure full adherence to
CrownSAFE
standards through proactive safety leadership, hazard identification and
maintaining
a safe and compliant workplace.
Coach,
train
and develop team members, fostering engagement,
capability
and alignment to Crown's premium service culture.
About you
You're
a confident leader with a genuine passion for service excellence and guest experience. You bring strong operational awareness, high attention to detail and the ability to coordinate a
fast
‐
paced
,
guest
‐
facing
environment.
You will also bring:
A valid Manual Driver's Licence (unrestricted Vic licence
).
Previous
hotel
experience in a similar
guest services
supervisory role
(luxury environment preferred)
Proven leadership experience supporting large or diverse frontline teams
Exceptional communication, interpersonal and
conflict
‐
resolution
skills
Strong organisational and
time
‐
management
capability
Ability to
maintain
discretion and confidentiality, particularly with VIP guests
Familiarity with hotel systems (OPERA, CVPS,
E
‐
Connect
)
advantageous
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

📌 Bell Services Captain (Melbourne)
🏢 Crown Melbourne
📍 Melbourne