Job Description
Supplier Success Professional (B2B Customer Support)New
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Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.
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SUMMARY
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The Supplier Success Professional (Customer Support) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers.
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This position is an entry level/early career role and is full time.
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This is a hybrid role in our Newcastle office (Tues-Thur in office, Mon/Fri work from home). Only qualified candidates who currently reside within commutable distance of Newcastle will be considered at this time.
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Pay rate: $*********** AUD/hour DOE
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Please note: This role requires full working rights in Australia, without current or future sponsorship. Proof of this is required to be produced during the final stages of the selection process.
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ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Provide professional support to all Avetta customers
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Ability to research, clarify and resolve every issue providing solutions and or/alternatives for the desired outcome with focus on customer experience
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Interact directly with Avetta customers through telephone, email and chat
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Prioritize and resolve customer needs
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Accurately verify details on regulatory documents
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Record details of interactions in Service Cloud (SFDC)
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Provide necessary outbound follow-up, both via phone and email
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Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
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Update our internal databases with information about technical issues and helpful discussions with customers
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Escalate customer complaints and seek reach out options to provide additional assistance
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Share feature requests and effective workarounds with team members
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Educate customers about new features and functionalities
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Gather customer feedback and share with our Product, Sales and Marketing teams
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Communicate and coordinate with internal departments
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Work as a team and be a positive addition to Avetta's culture
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Performs other duties as assigned
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May be required to attend training, meetings, or seminars
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Contribute and report towards the team KPIS and objectives
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Assist in training junior Customer Support Representatives
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IDEAL QUALIFICATIONS:
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Experience as a Customer Support Specialist or similar CS role
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Excellent communication skill – both written and orally
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Ability to Active listen and think 2 steps ahead
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Working PC knowledge, windows preferred and related applications (IT industry is an advantage)
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An affinity for learning online software systems
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Interpersonal skills
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Problem analysis and problem-solving
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Attention to detail and accuracy
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Self-Motivated
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Stress/Patience tolerance
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Ability to learn and apply new information or skills
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METRICS THAT MATTER:
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Number of calls, chats and cases as defined by department
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📌 Supplier Success ProfessionalB Customer Support)New (New South Wales)
🏢 Avetta
📍 New South Wales