Job Description
Store Manager – Flagship Retail | Highpoint Shopping Centre Location
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Premium / Flagship Retail
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About the Role:
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We are seeking an experienced and highly motivated Store Manager to lead a flagship retail operation at Highpoint Shopping Centre.
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This is a high-profile leadership opportunity for an energetic retail professional who thrives in a fast-paced, customer-focused environment and understands what it takes to deliver exceptional commercial results through people.
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With a team of approximately 24 employees, you will be a visible and hands-on leader, responsible for creating a high-performing culture while maintaining solid operational standards and delivering an outstanding, consultative customer experience.
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You will be equally comfortable on the shop floor engaging with customers and coaching your team as you are managing the operational detail behind the scenes.
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Key Responsibilities:
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Lead, inspire and develop a team of approximately 24 retail professionals.
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Drive sales performance, KPIs, conversion, average transaction value and overall store profitability.
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Be highly visible and hands-on on the shop floor, leading by example.
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Deliver a premium, consultative customer experience and ensure consistently high service standards.
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Coach the team to build meaningful customer relationships rather than simply transact.
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Develop a strong culture of accountability, engagement, collaboration and performance.
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Manage all operational aspects of the flagship store, including rostering, stock management, visual merchandising, compliance and store standards.
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Analyse sales and performance data to identify opportunities and implement strategies to achieve targets.
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Recruit, onboard,



coach and develop team members, identifying future leaders within the business.
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Manage performance effectively while maintaining a positive and inclusive team environment.
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Partner with senior leadership and support functions to execute broader business initiatives.
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Ensure the store consistently reflects the brand's values, presentation and customer proposition.
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About You:
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We are looking for a strong retail leader who can balance commercial performance with genuine people leadership.
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You will ideally bring:
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Proven experience as a Store Manager within a high-volume, premium or flagship retail environment.
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Experience leading large teams, ideally *****+ employees.
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A strong commercial mindset with a demonstrated ability to deliver against sales and KPI targets.
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Excellent operational capability and attention to detail.
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A genuine passion for customer service and consultative selling.
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The confidence and energy to be highly visible and hands-on within the store.
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Strong coaching and people-development skills.
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The ability to motivate different personalities and create a cohesive, engaged team.
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Exceptional communication and interpersonal skills.
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Strong organisational skills and the ability to manage competing priorities.
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A solutions-focused approach and the resilience to thrive in a busy flagship environment.
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This is an opportunity to join a high-profile flagship business where the Store Manager will play a significant role in driving both commercial success and team culture.
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We are looking for someone who doesn't manage from the sidelines — you lead from the floor, know your numbers, know your people and understand your customers.

📌 Store Manager - Highpoint (Victoria)
🏢 Frontline Retail Melbourne
📍 Victoria