Job Description
We are seeking an enthusiastic and driven Customer Service Officer with the ability to go above and beyond providing exceptional customer focused logistic solutions in a fast-paced workplace.
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What will you be doing:
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Respond to customer enquires either by telephone, email, or face to face with excellent verbal and written communication skills.
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Assisting customers with a diverse range of queries including schedule interpretation, freight preparation, distribution and tracking of cargo.
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Generate customer quotes, prompt processing of consignments, invoices, and credits in accordance with policies and procedures.
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Work alongside Operations and Marine departments to efficiently plan and coordinate customer-based freight solutions.
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Undertake general reception tasks such as invoice reconciliation and stock ordering.
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Maintain and update live schedules via the website and issuing notices to customers and suppliers.
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Confident in handling customer grievances by establishing a sincere tactful approach
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Assisting the Sales team with Ad hoc tasks
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08th September, ****
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Customer Service Officer
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About your experience:
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Administration all-rounder (previous experience in freight logistics desirable)
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High level computer literacy, with proficiency in Microsoft Office
(Word/Excel/Outlook)
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Ability to take initiative and work autonomously across multiple software platforms.
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High level written & verbal communication skills.
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High level of accuracy and attention to detail
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Excellent time management and organisation skills.
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Open car licence (Highly desirable)
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Polite phone manner
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Experience in the CRM programme advantageous
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Why Join Sea Swift?
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At Sea Swift, our people are our greatest asset. We offer a supportive workplace along with a range of benefits, including:
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Employee Assistance Program (EAP)
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Ongoing learning and development
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Employee rewards and recognition program
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Discounted health insurance
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Salary sacrifice options
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Supportive and collaborative team environment
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You must have the right to live and work in Australia to be considered for this position.
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The successful applicant will be required to undergo reference checks, a Police Check, pre-employment medical assessment, and drug and alcohol screening.
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Sea Swift is an Equal Opportunity Employer and values diversity in the workplace.

📌 Customer Service Officer (Queensland)
🏢 Sea Swift
📍 Queensland