Looking for more than just another call centre job? Build a rewarding career while making a difference every day.
Are you great with people, confident on the phone and looking for a role where you're doing more than just answering calls?
Join
Trilogy Care
, a fast-growing Support at Home provider helping older Australians remain independent in their own homes.
We're looking for experienced
Customer Service Officers
to join our Care team. You'll be part of a high-performing contact centre environment, supporting clients, families and service providers while developing valuable skills in aged care, coordination and relationship management.
You don't need to come from aged care. If you have strong customer service experience, empathy, resilience and a genuine desire to help people, we'll support you to learn the rest.
What You'll Do
Handle high-volume inbound and outbound calls and email enquiries
Be a first point of contact for clients, families and service providers
Listen to customers, understand their needs and provide practical solutions
Manage enquiries through to resolution and follow up where required
Navigate sensitive or challenging conversations with empathy and professionalism
Work with internal teams and external providers to resolve enquiries
Maintain accurate customer records and documentation
Use CRM and Microsoft systems to manage customer information and interactions
Deliver exceptional customer service while meeting team KPIs and service levels




What You'll Bring
Previous customer service or contact centre experience
Confidence handling high-volume phone conversations
Excellent verbal and written communication
Strong active listening and problem-solving skills
The ability to remain calm and professional in challenging situations
Empathy and patience when supporting older Australians and their families
Strong attention to detail and follow-up skills
Confidence using technology and learning new systems
Aged care, health, disability or care experience is a bonus, but not required
Why Trilogy Care?
$75,000 + up to $5,000 KPI-based bonus
Transfer your customer service experience into a meaningful career
Learn about aged care while developing your professional skills
Work with AI, automation and innovative technology
Genuine career progression and development opportunities
Supportive, team-oriented and energetic team environment
Modern King Street office close to public transport
Regular team events and celebrations
EAP support for you and your immediate family
If you're ready to take your customer service experience into a role where every conversation can make a difference, we'd love to hear from you.
Please Note
You'll need full Australian work rights to join our team. As part of our standard recruitment process, we'll conduct a working rights check, police check and request qualified references during onboarding.

📌 Customer Service Officer (Brisbane)
🏢 Trilogy Care Pty
📍 Brisbane