Job Description
We are seeking an experienced Business Analyst (BA) with strong retail domain expertise to support ELERA pre-sales activities across APMEA, to be based in Melbourne.
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This role will be responsible for translating retailer business needs into functional requirements, solution positioning, and demonstration scenarios, supporting RFP responses, Proof of Concepts (POCs), and customer engagements.
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The ideal candidate brings a combination of retail operations knowledge, POS/software exposure, and robust stakeholder communication skills to engage audiences ranging from store operations teams to senior executives.
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Strong analytical and problem-solving skills
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Excellent presentation and storytelling ability (from operational to executive level)
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Ability to translate business needs into functional solutions
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Proven experience in retail store solutions. Either from a technology, digital, or retail operations perspective is required. Candidates without relevant retail industry experience will not be considered for this role.
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Key Responsibilities
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Lead and contribute to RFP/RFI responses, ensuring alignment of ELERA capabilities to customer requirements
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Analyze and structure functional requirements for retailer opportunities across APMEA
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Collaborate with solution architects and pre-sales teams to position best-fit ELERA solutions
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Solution Demonstration & POC Delivery
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Configure ELERA solutions (functional configuration) for demos and Proof of Concepts (POCs)
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Design and execute retail use cases and demo scenarios aligned to customer workflows
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Deliver high-impact product demonstrations to multiple audience levels:n
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Store operations and business users
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IT and architecture teams
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Senior managers and executives
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Product & Solution Alignment
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Act as a liaison with the global product and engineering teams to:n
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Stay up-to-date on the latest features, roadmap, and releases
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Provide field feedback based on customer needs
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Ensure demo content and positioning reflect current and future ELERA capabilities
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Stakeholder Engagement
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Engage directly with customers to understand business processes and pain points
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Support workshops and discovery sessions with retailers
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Provide clear articulation of business value and functional benefits
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High level of autonomy and ownership in a fast-paced pre-sales environment
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Strong collaboration skills across global and regional teams
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Minimum Qualifications
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Bachelor Degree -
Computer/Business/Retail
or a related field.
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5+ years experience
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Areas of Expertise & Skills
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Mandatory
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Retail industry experience (preferably with hands-on exposure to store operations)
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Proven experience as a Business Analyst or functional consultant in pre-sales, implementation, or transformation programs
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Strong experience in:n
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Requirements gathering and documentation
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Customer-facing presentations and workshops
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Ability to communicate effectively with both technical and non-technical stakeholders
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Technical / Functional Skills
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Understanding of retail systems and processes (POS, store operations, promotions, payments, etc.)
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Exposure to POS software solutions (highly desirable)
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Experience in solution demonstrations, POCs, or product configurations
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Preferred / Differentiators
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Experience working with enterprise retail platforms or SaaS solutions
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Familiarity with API-driven or modular commerce architectures
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Experience supporting large-scale retail transformation or RFP processes
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Exposure to global or regional pre-sales environments
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📌 Business Analyst (Victoria)
🏢 Toshiba Global Commerce Solutions
📍 Victoria