About UsAt Aussie Broadband, things are done a little bit differently.
Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders.
We do this by living and breathing our values in everything we do, that's the Aussie way.
As a B Corp Certified company , we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability.
We're proud to have been named one of Australia's Top Employers by HRD magazine .
Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.Our culture is built on five values that guide everything we do:Don't be ordinary, be awesome | Think BIG | No bullsh*t | Be good to people | Have funWe're looking for a National Operations Manager - Residential Customer Operations to lead our operational support functions and help shape the future of our customer operations.
Leading the teams and functions that support our customer operations, you'll drive performance, consistency and continuous improvement across phone, digital and customer administration channels.Based in Dandenong or Traralgon, you'll drive continuous improvement, support high-performing teams and deliver strong business outcomes.What You'll DoLead operational support functions across phone, digital and customer administration channelsDrive process improvement, operational efficiency, and consistent service delivery across all sitesLead reporting, analytics, capability,



and quality assurance functions to support business performanceOversee operational projects and initiatives, ensuring successful delivery and stakeholder engagementPartner with Workforce Management to optimise resourcing, performance, and customer outcomesUse data and insights to identify trends, inform decision-making and improve operational effectivenessLead, coach, and develop a high-performing team, building capability and succession pathwaysBuild solid relationships with internal stakeholders and support recruitment activities across Customer OperationsAct as a trusted partner to the General Manager, Customer Operations, including providing leadership support when requiredWhat You'll BringProven experience leading teams in a fast-paced operations or contact centre environmentStrong people leadership skills, with the ability to coach, develop and build high-performing teamsExperience driving process improvement and operational excellenceExcellent communication and stakeholder management skillsStrong analytical, problem-solving, and decision-making capabilityAbility to manage change,



support key projects and influence positive outcomesHighly organised with strong attention to detail and the ability to manage competing prioritiesExperience working with technology platforms and vendor partners to improve operational performanceAdaptable, proactive, and comfortable working in a dynamic environmentTelco industry experience will be highly regardedWhy Join UsAt Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work.
As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people.
"We also give back to the communities we serve through our Pledge 1% commitment , community sponsorship programs , and paid community service leave for all staff.The Good Stuff26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)Discounted internet up to the value of $109 per month20% off Mobile servicesFitness Passport for access to multiple gyms and pools across AustraliaFlexible working arrangementsEmployee Assistance Program (EAP)Discounts with Specsavers, HCF, and many moreMonthly rewards and recognitionInternal training and development resources to support your career growthYearly Aussie merch allowanceReady to Join?
Hit the apply button to submit your application and our team will be in touch!
Even if you feel you don't meet all the requirements, we'd still love to hear your story.
We like to think outside the box with the people we hire.For questions, reach out to ****** .
Just note that all applications must be submitted via the job link.
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📌 National Operations Manager (Victoria)
🏢 Aussie Broadband
📍 Victoria