11 Sep
|
State Street
|
Melbourne
11 Sep
State Street
Melbourne
State Street Corporation is seeking an experienced Level 3 Product Technical Support Incident Manager to own the end-to-end lifecycle of major incidents across the SaaS APAC estate.
The role requires coordinating Support, L3/ASE, SaaS Ops, DevOps and Infrastructure to a unified resolution path and driving RCAs for continuous improvement.
You will manage communications with traders, executives, and clients, ensure timely updates, and maintain an audit trail for regulatory scrutiny.
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📌 Senior Major Incident Manager | Saas Ops (Level 3) (Melbourne)
🏢 State Street
📍 Melbourne