Sinch is pioneering the way the world communicates.
More than 200,000 businesses including Google, Uber, PayPal, Visa, Tinder, and many others rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy.
Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we "Dream Big", "Win Together", "Keep it straightforward", and "Make it Happen".
These values are our foundation!
ABOUT THE ROLE
As the Vice President of Policy Assurance, you will be a critical member of Sinch's leadership team, responsible for building and scaling a world-class global policy compliance organization that protects our customers, our partners, and our platform.
You will lead the functions responsible for Know Your Customer (KYC), product and regional policy review, and traffic and content monitoring across the Sinch portfolio.
This leader will establish and execute a unified Policy Assurance strategy that delivers a seamless "One Sinch" experience while maintaining the highest standards of compliance, trust, safety, and operational excellence.
Success in this role requires a strategic leader who can balance customer experience, risk management, operational efficiency, and business growth.
You will leverage automation, AI-driven technologies, and global operating models to improve accuracy, accelerate decision-making, and optimize costs while ensuring adherence to evolving product, carrier, regional, and regulatory requirements.
DESCRIPTION
What You'll Do




Know Your Customer (KYC):
Lead the team responsible for evaluating new customers, validating identities, assessing risk, and approving financial relationships.
Product & Regional Vetting:
Oversee the team that evaluates customer applications to use specific messaging products or operate within particular regions or countries.
Monitoring:
Direct the team that monitors traffic patterns and content to ensure customer messages adhere to product and regional/country requirements.
Policy Implementation & Alignment:
Ensure policies defined by each product and region are rigorously applied to all KYC, product vetting, and monitoring practices.
Standardization:
Align roles and responsibilities across various products and brands to create a unified "One Sinch" experience for customers.
Tooling & Technology:
Design and implement a single, unified set of tools for KYC, product vetting, and monitoring.
Operational Efficiency
Design and implement strategies to reduce operational expenses by maximizing resources in low-cost regions and leveraging Artificial Intelligence (AI) to reduce manual work volume and improve resolution times.
Budget Management
Develop and manage the Policy Assurance budget to ensure the optimal use of financial resources and third-party vendors.
With Product:
Ensure new or updated product-level policies are integrated into the automated and human vetting processes.
Partner in designing customer portal features and documentation to improve customer self-service and the overall user experience.
With Legal:
Establish and maintain clear thresholds for Legal involvement when policy violations occur.
Define action plans,
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📌 Vp, Policy Assurance (Sydney)
🏢 Sinch
📍 Sydney