Job Category Accounts Receivable Officer
Employee Type Full Time
Manage Others No
Contact information
Contact Phone **********
Contact Email ******
Description
Accounts Receivable Officer
Support Office | Hawthorn, VIC
Help make a difference behind the scenes in aged care.
Are you an experienced Accounts Receivable professional who enjoys building strong relationships, solving problems and delivering exceptional customer service?
Join Aeralife and play an significant role in supporting residents, families and operational teams across our aged care communities.
Based at our Support Office in Hawthorn, you'll manage resident accounts, billing and collections while helping families navigate complex financial and aged care processes with professionalism, empathy and care.
This is an excellent opportunity for someone who enjoys combining finance, administration and stakeholder engagement in a purpose-driven organisation where your work has a direct impact on the resident experience.
The Opportunity
Reporting to the Finance Business Partner, you will be responsible for the efficient management of Aeralife's accounts receivable function, ensuring accurate billing, timely collections and exceptional service delivery.
You will work closely with residents, families, Services Australia, State Trustees and internal stakeholders to resolve enquiries, manage outstanding accounts and support positive financial outcomes across the organisation.
Key Responsibilities
Manage end-to-end accounts receivable activities, including billing, receipting, allocations and reconciliations
Administer resident fees, accommodation payments, refund requests and associated transactions
Proactively manage outstanding accounts and debt collection activities
Work directly with residents, families and representatives to resolve account enquiries and billing issues
Liaise with Services Australia,



State Trustees and other external stakeholders
Maintain accurate resident account information across finance and operational systems
Investigate and resolve account discrepancies and payment queries
Support month-end reporting and reconciliation activities
Provide general administrative support to the Finance team
Contribute to continuous improvement initiatives and process enhancements across the business
What We Offer
As part of the Aeralife team, you'll have access to a range of benefits designed to support your wellbeing and professional growth:
Grow Your Own Staff Referral Program
– earn rewards for referring quality candidates to join our team
Ongoing learning and professional development opportunities to support your career growth
A positive, inclusive and highly supportive workplace culture built on our values of Passion, Innovation, Empathy and Respect
Employee Assistance Program (EAP)
offering confidential wellbeing and counselling support for you and your immediate family
Salary packaging benefits
to help maximise your take-home pay
Novated leasing and vehicle financing options
Discounted private health insurance
Exclusive employee discounts and lifestyle benefits
including travel, holidays, technology, electronics, home appliances and home essentials through our Aeralife Benefit Partners Program
Staff values and service awards
that celebrate individual and team achievements
About You




We're looking for a proactive and customer-focused Accounts Receivable qualified who enjoys working collaboratively, takes pride in accuracy and can confidently manage a variety of stakeholder relationships.
You will bring:
Minimum 3 years' experience in Accounts Receivable
Strong experience in billing, collections, account reconciliations and customer account management
Outstanding communication and stakeholder engagement skills
Advanced Microsoft Excel skills and strong computer literacy
Experience working with financial and ERP systems
Excellent organisational skills and attention to detail
Strong problem-solving and analytical capabilities
Ability to manage competing priorities and work independently
A professional, empathetic and customer-focused approach
Current NDIS Worker Screening Check (or willingness to obtain)
Highly Regarded
Experience within aged care, healthcare or community services
Knowledge of aged care accommodation payments and billing processes
Experience using AIM Billing, Epicor ERP and/or Xero
Understanding of aged care legislation and compliance requirements
About Aeralife
As a proudly Australian-owned aged care provider with more than 20 years of experience, Aeralife specialises in premium residential aged care.
Guided by our values of
Passion, Innovation, Empathy and Respect
, we are committed to creating communities where residents feel protected, connected and truly at home.
Our people are at the heart of everything we do.
We foster a supportive and collaborative culture where team members are empowered to make a meaningful difference every day.
Due to the volume of applications received, only shortlisted candidates will be contacted.
The successful candidate will be required to provide evidence of Australian working rights and a current NDIS Worker Screening Check.
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📌 Accounts Receivable Officer (Melbourne)
🏢 Aeralife
📍 Melbourne