(internally known as
Planning Portal Technical Support Officer
)
Help deliver the planning services that support our growing community.
Are you a Planning Support Officer, Planning Portal Officer, Planning Administrator or Graduate Plannerlooking for your next opportunity?
Join the City of Ryde and play a key role in supporting the NSW Planning Portal and helping deliver efficient planning and development services to our community.
Develop specialist NSW Planning Portal expertise
Contribute to planning and development outcomes across the City of Ryde
Diverse role combining administration, systems and customer support
About Us
City of Ryde, just 12 kilometres from Sydney CBD, is one of Australia's most dynamic and rapidly evolving local government areas.
Home to more than 130,000 residents, a thriving innovation economy centred around Macquarie Park, and vibrant local centres, Ryde continues to experience significant growth and transformation.
As our community grows, so does the demand for efficient and customer-focused planning services.
This is an opportunity to join a collaborative team that plays an important role in supporting development outcomes and delivering high-quality services to residents, applicants and industry professionals.
About the Role
We're seeking a customer-focused and highly organised Planning Support Officer to join our Development Advisory and Insights team.
In this role, you'll provide technical and administrative support for the NSW Planning Portal and associated planning processes.
You'll assist customers, consultants and internal stakeholders, manage planning-related records and documentation, process invoices and purchase orders, provide general administrative duties and help ensure applications and enquiries are handled accurately and efficiently.
Working across a range of planning systems and business processes,



you'll play an important role in supporting the delivery of planning and development services across the City of Ryde.
About You
You're an organised and proactive professional who enjoys working with systems, solving problems and providing excellent customer service.
You have strong attention to detail, communicate confidently with a range of stakeholders and can manage competing priorities in a fast-paced environment.
You're equally comfortable working independently and contributing to a collaborative team.
Most importantly, you're looking for an opportunity to build your planning knowledge and develop a long-term career within local government.
What You'll Bring
Strong administrative and records management skills
Experience in planning administration, development services, local government or government administration
Experience managing customer enquiries and stakeholder relationships
Strong computer literacy and experience using corporate systems and databases
Excellent written and verbal communication skills
High attention to detail and the ability to manage competing priorities
A proactive approach and ability to work both independently and collaboratively
Highly Regarded
Experience using the NSW Planning Portal
Knowledge of development assessment, planning processes or building certification
Experience within a Local Government planning or development services environment
Experience using Content Manager or TRIM
Why Join Us?




This role offers a unique opportunity to build specialist expertise in the NSW Planning Portal while gaining valuable exposure to planning and development services within local government.
You'll be part of a supportive and collaborative team, gain experience working alongside planning professionals, and develop skills that can open future career opportunities in planning, development assessment and local government.
What We Offer
Commitment to providing opportunities for work/life balance
Hybrid work from home and office arrangements
Flexibility regarding start and finish times
Work 35 hours per week
Accrue a rostered day off
Long service leave after 5 years
18 weeks paid parental leave (for eligible employees)
Three additional grant days over the Christmas period
Annual performance reviews and Award increases
Study assistance and professional development opportunities
Opportunity to join Fitness Passport
Various health and wellbeing initiatives
Cooperative and values-driven workplace culture
Your commencing annual salary will range from $73,****** to $91,****** + Superannuation
, dependent on your skills, experience and qualifications.
Closing Date:
23 rd September **** at 11:30PM
EEO Data Collection Question - Please note providing this information is voluntary.
Any information that you do provide will remain confidential and will only be used as statistical information to assist with Equity & Diversity policy development.
EEO Data Collection Question - Please note providing this information is voluntary.
Any information that you do provide will remain confidential and will only be used as statistical information to assist with Equity & Diversity policy development.
EEO Data Collection Question - Please note providing this information is voluntary.
Any information that you do provide will remain confidential and will only be used as statistical information to assist with Equity & Diversity policy development.
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