We Put the World on Vacation
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
Our dedicated associates help the company achieve its mission to put the world on vacation.
Innovation and growth keep our work interesting and fun.
Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Guest Experience Host
POSITION REPORTS TO:
Front Office Manager (direct line) & Regional GEH Manager (dotted line)
POSITIONS REPORTING TO THIS POSITION:
Nil
KEY RELATIONSHIPS:
Internal: Resort Operations & Sales teams
External: Guests
PRIMARY OBJECTIVES:
To actively contribute to the company vision of putting the world on vacation by working as a team to ensure:
The generation and delivery of sales appointments of all guest types for the onsite sales team or via livestream
The day-to-day operation of the front desk including greeting and registering of owners and guests, providing information to local area attractions, completion of all department related paperwork and using all communication equipment including telephones, facsimiles and computers.
Our Values are the HEART of Travel + Leisure, the beliefs of our global team that define what we recognize as significant, meaningful and right:
Hospitality – treating everyone like family
Engagement
– delivering our promise
Accountability
– owning our impact
Respect
– considering others in every interaction
Teamwork
– succeeding together
PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)
Schedule onsite resident guests to Owner Updates or regular Club presentations, as appropriate, during the guest's stay at the resort property
Meet the monthly tour budgets and penetration targets set by the Company
Assist in the tour generation process to ensure that prospects meet the Company's tour qualification specifications
Complete the relevant checklist pertaining to the shift being worked: AM shift checklist, Middle shift checklist & PM shift checklist
Assist all owners and guests with the following (in accordance to the relevant policies):
Pre call
Greeting and welcome of guests with room escorts and porter service where suitable
Follow up calls or courtesy calls.
Provision of tourist information and bookings for restaurants, tours, etc
Assisting owners in their rooms with general requests, troubleshooting problems in rooms and deliveries
Perform all duties of the front desk as per the relevant shift checklist, including greeting owners and guests, registration, communications system monitoring,



entering tour bookings into Salesforce, dispensing information, and portage of luggage, check in/out formalities, cash handling and balancing procedures, tour & travel enquiries/bookings, reservations, night audit procedures and telephone duties as required.
Possess a thorough knowledge of the operation of all administration equipment eg.
Email, basic word & excel documentation, PABX, RMS, Salesforce, Credit Card settlement machines, facsimile, etc
Attend all training and team meetings as required
Be confident in advising guests on the local area and what it can provide for hotel guests eg.
Events, restaurants, stores, public transport, etc
Have thorough knowledge of Club Wyndham memberships and their guidelines
Be fully conversant with rates, room configurations and room availability
Have a full understanding of the Resort Facilities
Increase room sales for walk -in and non-owner market
Monitor and manage availability on web sites for sales to non-owners
Increase revenue streams for incidentals, up sell tours and promotions
Have a full understanding, and ensure correct procedures are followed regarding lost property
Ensure proper reporting and recording of all items of maintenance required in guest rooms and public areas
Ensure Resort security procedures are always adhered to
Assure that office supply inventory levels are maintained and updated as needed
Gain appropriate authorisations prior to requisitioning services or purchasing items
Participate in ongoing training and coaching to assure that high standards of hospitality are maintained at all times.
Provide a neat, skilled appearance and safe workplace including maintaining reception and foyer area in a clean and tidy state at all times.
Maintain a working relationship with vendors
Always conduct oneself in a professional manner and within the guidelines set by State and Federal laws and company policies.
Always maintain a professional and ethical approach while acting as a representative of the Company
Ensure all Company policies and procedures are correctly followed
Apply industry and Company best practices to all work procedures
Adhere to the set work schedule and for being on time for work
Perform maintenance, housekeeping and general functions as required




Actively participate as a team member to achieve company and departmental goals including sales and marketing
Perform other duties as reasonably requested within your skill and capacity as directed by your manager
Employees must ensure they comply with Travel + Leisure's OH&S; Policy, procedures and any reasonable instruction given by Travel + Leisure.
Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety
Display Hospitality with HEART to all internal and external parties
Display innovation through inspiring, creating and improving processes and products
Show integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promise.
Display leadership values by ensuring effective communication and respecting your peers and managers.
Support others within the team and empower each other wherever possible
KEY POSITION CRITERIA:
High standard of personal grooming
Excellent communications skills (both verbal & written)
Demonstrates exceptional customer service
Computer literate
Previous experience with a PMS system (Hirum, Fidelio, Opera etc) and Salesforce advantageous
Knowledge and application of sales techniques
Ability to quickly build rapport
Sound problem solving and persuasive skills
Positive and enthusiastic attitudePersistent with a strong determination to succeed
Results driven and goal oriented
Excellent communication skills, and active listening skills
Works independently, as well as a team player
Conducts oneself in a professional and responsible manner
Ability to work effectively with all levels employees and guests
Working knowledge of computer software and sales applications
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co.
Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.
Join our global team and build a career where memories start with you.
We are an equal chance employer, and all applications will be considered for employment without attention to their membership in any protected class.
If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ******, including the title and location of the position for which you are applying.
#J-*****-Ljbffr

📌 Guest Experience Host & Face To Face Lead Generator (Busselton)
🏢 EurWay Tours
📍 Busselton