Employment Type Permanent
Closing Date 12 Sept *******:59pm
Job Title
Event Assistant
Job Summary
As a Business Support, you provide important administrative/project support across a diverse range of business activities, while ensuring agreed performance standards and key policies are achieved.
This role is critical in ensuring the smooth functioning of different business activities that ultimately support Telstra's strategic priorities.
You thrive on providing responsive, considered support and being a key enabler for the teams you collaborate with, purposefully contributing to shared goals.
About Telstra
We're an iconic Aussie brand with a global footprint.
Our purpose is to build a connected future so everyone can thrive.
We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work.
For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.
About the Team
Make a difference As part of People, Culture and Communications, your mission will be to lead the development of our transformation roadmap.
Be responsible for building the kind of talent, leadership and culture that impacts the way we work.
People, Culture and Communications - Workforce Experience & Culture cultivates a remarkable workforce experience and vibrant culture.
About the Role
We are seeking a dedicated and passionate Event Assistant to join our agile team at Telstra's Customer Insights Centre Experience Team in Melbourne.
As an Event Assistant, within Telstra's Customer Insights Centre (CIC) Experience Team, you will play a pivotal role in providing a welcoming environment, managing booking inquiries, coordinating event logistics, and providing seamless support to ensure smooth operations for the Event Coordinators and a positive experience for Telstra and our customers.
You will collaborate with key stakeholders across the business to support high quality experiences.
Partnering closely with the wider Customer Insights Centre team and partners, you will act as an enabler for creating highly relevant and insightful approaches that will inform, inspire, excite, and delight customers.
Responsibilities
Executing the Customer Insight Centre Experience strategy and value proposition.
Guest Reception & Customer Service: Welcome guests and customers to the Event Centre, direct them to their events or meetings, and provide concierge and customer service assistance to support their activities.
Administrative Management:



Maintain booking and event documentation, processes, and reporting.
Provide administrative support to the wider team when required.
Managing Enquiries: Triage and manage enquiries that come through the shared inbox, booking form, and direct/in-person enquiries.
Booking and Schedule Management: Efficiently manage and maintain booking requests, keeping an organised schedule of events and customer meetings to optimise our event calendar.
Event Management and Logistics: Provide planning and coordination for meetings and event activities held in Melbourne, including room setup, catering needs, and AV support if required.
Technology Setup: Provide a basic understanding of meeting room technology requirements to support meeting/event needs and work with the audiovisual technology team if required to ensure all equipment runs smoothly.
Stakeholder Communication: Act as a liaison between various internal teams and external stakeholders to collaborate and align event strategies that drive customer advocacy, innovation partnerships, and business outcomes.
Work closely with the Melbourne Workplace Community team to provide visibility and communicate the availability of meeting/event rooms for internal inquiries.
Work closely with commercial partners (e.g., contracted food and beverage partner) to ensure effective supply of services, high levels of service provision, and compliance with contract conditions.
Identify and resolve HS&E; and operational issues during delivery and execution.
Seek and report stakeholder feedback, actively address any live issues, and identify continuous improvement opportunities wherever possible.
Qualifications
Essential Demonstrable experience in supporting events of varying scope and size up to 500 people.
At least 2+ years' experience in reception and event roles, including Corporate Reception, Event Delivery, or Event Management.
Exceptional customer service skills.
Excellent verbal and written communication skills.
Ability to interact effectively with senior executive personnel.
Personality that drives and embraces exceptional standards.
Demonstrated ability to plan individual and functional workload activities.




Ability to identify and implement innovative solutions to day-to-day operational issues.
A willingness to learn and be coached on presentation capabilities and demonstrations as required.
Ability to manage multiple tasks and timelines while working effectively with minimal supervision.
Quick thinking and resourcefulness to manage last‐minute changes or emergencies, including trouble shooting issues during events.
Excellent self-management skills.
Strong team player with the ability to work effectively within a small team environment.
Highly desirable Tertiary qualifications in Events, Marketing and/or Communications are highly desirable.
Experience as a receptionist with meeting room and event management experience is preferred.
Experience in a technology‐oriented environment highly desirable.
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated.
We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work.
We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
We work flexibly at Telstra.
Talk to us about what flexibility means to you.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We are aware of current limitations with our website accessibility and are working towards improving this.
Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on ****** or via the additional contact options found at
We've always been committed to being a great place to work as we make the world a better place too.
Working at Telstra, we all have a why.
Whether it's endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we're motivated to be our best here.
Our people find purpose and pride in being part of Telstra, because we support the things that matter most.
We are committed to making it easy for everyone to apply.
If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox.
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📌 Event Assistant (Melbourne)
🏢 Telstra Corporation
📍 Melbourne