PM-Partners group is a specialist Project Management Consultancy.
We have a unique way of running projects and providing training and advice, so our clients get the best results with less cost and risk.
Each year we deliver over $3B of projects, train over 10,000 people, and help some of Australia's leading brands improve their PMOs.
A leading organisation is seeking an experienced
Senior Project Manager
to lead a large-scale Contact Centre Transformation program, delivering significant technology, processand customer experience change across the organisation.
The role will take ownership of end-to-end delivery, working across technology, operations, customer experience and business stakeholders to deliver a complex transformation in a large enterprise environment.
Key responsibilities:
Lead the end-to-end delivery of a large-scale Contact Centre Transformation program.
Manage complex technology and business change across contact centre platforms, customer channels, telephony, IVR, CRM and associated integrations.
Lead multiple workstreams, vendors and delivery teams across a complex enterprise environment.
Establish solid governance, delivery frameworks, milestones, risks, dependencies and reporting.
Work closely with senior business and technology stakeholders to align delivery with strategic objectives.
Manage delivery risks, issues, dependencies and competing priorities across the program.
Drive a strong focus on customer experience, operational efficiency and improved contact centre capability.




About the candidate:
Significant experience as a Senior Project Manager delivering large-scale transformation programs.
Proven experience delivering major Contact Centre / Customer Experience transformations within complex organisations.
Strong understanding of contact centre technology and environments, including platforms such as Genesys, NICE, Avaya, Amazon Connect or similar.
Experience managing large, complex technology implementations involving multiple integrations and business stakeholders.
Strong commercial, vendor and stakeholder management skills.
Excellent communication and leadership capabilities, with the ability to operate confidently at senior executive level.
Experience within financial services, insurance, telecommunications or other large enterprise environments would be highly regarded.
What we can offer you!
Culture: A fun, fast paced, collaborative delivery environment
People: A group of talented, experienced, and dedicated Consultants to work by your side with a dedicated Relationship Manager
Passion: Ability to band together when under pressure to deliver first class results to clients
Transparency: Open door policy
Professional Development: On the job development and access to certifications in our Training practice
Care and Support: On-going support and advice from experienced PM-Partners Consultants
Knowledge: Access to PM-Partners Delivery and Advisory practices
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📌 Senior Project Manager – Contact Centre Transformation (Sydney)
🏢 PM-Partners Group
📍 Sydney