As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.
At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit.
Embracing a culture of openness, we welcome all ideas.
Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.
Is this the role for you?
Key Responsibilities
Perform field service calls that achieve the service objectives of customer satisfaction and nationally set service KPI's.
Discuss all problems and machine faults with customers in a professional and courteous manner, advising the customer on all aspects of the service call.
Participate in knowledge sharing of faults and fixes with all team members during regular service meetings




Improving and maintaining customer relationships to ensure customer retention and satisfaction through ownership of problems and resolving them.
Accurately account for all spare parts and consumables used in the achievement of service objectives.
Maintain an advanced level of knowledge on Ricoh products and solutions through PDP
Work with all field staff to deploy service strategies on time and within budget
Comply with all fault escalation procedures including notifying the field Technical Specialist and Field Supervisor of any potential customer problems
add few qualification
What You'll Bring
Previous experience in a
technician or field service role
.
Strong troubleshooting and problem-solving skills.
Good technical/mechanical aptitude and willingness to learn.
Solid customer service and communication skills.
Ability to work independently and as part of a team.
Current driver's licence and willingness to travel to customer sites.
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📌 Technician - Level 2 (Brisbane)
🏢 Ricoh Australia
📍 Brisbane