Drive customer adoption, retention, and expansion for your portfolio.
Own customer relationships post-sale and drive value realization.
You will work with a portfolio of customers to ensure they achieve their goals with our platform, driving retention and identifying expansion opportunities.
What You Will Do
Own relationships with a portfolio of customers
Drive product adoption and value realization
Conduct business reviews and success planning
Identify and close expansion opportunities
Manage renewals and reduce churn
Advocate for customers internally
Create customer success playbooks
Collaborate with sales on customer references
What We Are Looking For
3+ years of customer success or account management
Experience with B2B SaaS customers
Robust relationship building skills
Data-driven approach to customer health
Ability to identify and close upsell opportunities
Excellent communication and presentation skills
Project management capabilities
Technical aptitude for our product domain
Nice to Have
Experience in sales technology or RevOps space
Track record of net revenue retention above 100%
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📌 Customer Success Manager (Sydney)
🏢 Apparate
📍 Sydney