Contact information
Contact Name Adam Miski
Contact Phone ******
Contact Email ******
Description
About Us
Sydney City JLR are owned by Autosports Group (ASG) which is a large, listed retail automotive group representing the world's greatest prestige and luxury automotive brands.
Autosports Group employs over 3,000+ people across over 100 dealerships located in Australia and New Zealand.
At ASG, our purpose is to drive endless possibilities for our customers, employees, shareholders, and brand partners.
Our values—Strive for Excellence, Care, The Village, and Lead Change—guide everything we do.
We warmly welcome people of all genders, backgrounds, and situations and are committed to delivering an equal and diverse workplace.
About The Role
Due to continued growth, we are looking for a Service Receptionist to join the team.
As a Service Receptionist, you will be the first point of contact for customers visiting or contacting the service department.
You play a key role in delivering a positive customer experience by providing a welcoming, professional, and effective front-desk service while supporting the service team with administrative and customer coordination tasks.
In this role you will:
Answer incoming service calles and return calls on behalf of the service department
Prepare daily repair orders, including key tags, campaign checks, warranty verification, and updating customer details in ERA
Assist customers with booking taxis, hire cars, or providing directions
Support the concierge in welcoming service clients and managing vehicle check ins and check outs
Perform general administrative duties,



including banking and filing
Manage the service department email inbox, responding to enquiries and requests in a timely manner
Our ideal candidate will possess the following:
Strong commitment to delivering high levels of customer service
Ability to follow processed and procedures to meet company standards
Proficient in Microsoft Office and able to adapt to new technologies
High attention to detail with well developed verbal and written communication skills
Ability to multitask, prioritise duties, and work efficiently within a team environment
Previous experience in a similar role or within the retail automotive industry is desirable
Why Join Autosports Group?
Accelerated career growth with a defined pathway, and ongoing professional development
ASG Paid Parental Leave to support you and your family
Access to exclusive OEM offers on new vehicles across all dealerships
Access to premium, factory-backed training to keep your skills at the industry forefront
Unlock exclusive retail benefits with major partners like Samsung, Commonwealth Bank and Caffé Molinari on-site and a wellbeing program that includes discounted private health insurance rates with HCF and access to Fitness Passport.
Be part of a truly inclusive culture, championed by our Diversity and Inclusion Council and Women's Network
Referral bonus incentives for employees and their friends/family
Confidential, free access to our Employee Assistance Program (EAP) for personal and professional support
Enjoy a vibrant team environment with regular team barbecues, social events, and community engagement
#J-*****-Ljbffr

📌 Service Receptionist | Sydney City Jlr
🏢 Stillwell Motor Group
📍 Sydney