Job Description THE ROLE ● Negotiate payments and payment arrangements for Loss Recovery/Corporate Write off accounts Contacting customers – via telephone, emails SMS ● Maintaining customer payment records ● Skip tracing utilising skip tools to locate customers ● Liaising with our internal external legal earn to manage the legal collections process ● Liaising with our third-party field call service to proactively seek outcome on accounts ● Complete ad hoc tasks as required Qualifications THIS PERSON IS SOMEONE WITH... ● Solid experience in a similar role ● Exceptional negotiation skills ● Commercial collections preferred ● A robust customer service focus ● Demonstrated initiative, drive, enthusiasm,



and a team player ● Excellent organisational and time management skills ● High attention to detail ● Ability to work well with other people and build good relationships Additional Information BENEFITS PERKS Wellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots Work Life: Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events, breastfeeding/expressing space Social Food: Monthly lunches, regular celebrations, stocked kitchen, beer kombucha on tap, board games, rooftop BBQs Rewards Recognition: Competitive pay, referral bonuses, shout-out recognitions Community Support: Paid volunteer leave, celebrations, company volunteer days Career Growth: Rapid advancement opportunities, higher education sponsorship, hackathons

📌 Loss Recovery Collections Officer (New South Wales)
🏢 Lumi
📍 New South Wales