Job Description $38/hr + super | Full-time temporary contract to 31 December Speers Point location | Starting 14 October Varied customer service, administration, email and record management duties We are recruiting 2 experienced Customer Service Administration Officers to join an established team for a temporary project through to the end of December.
Based on site in Speers Point, these roles will suit candidates who enjoy a wide-ranging mix of administration, customer support and accurate record keeping, and who are comfortable working within structured processes and guidelines.
The Opportunity Working as part of a supportive team, you will assist with a discrete program of work involving customer enquiries, document preparation, email management, and general administration.
Your responsibilities will include: Managing customer enquiries via phone and email Monitoring a dedicated phone line and shared inbox Preparing documentation and correspondence Maintaining accurate electronic files and records Updating customer information across multiple systems and spreadsheets Taking detailed notes and maintaining accurate records Triaging information and escalating more complex matters where required Following established procedures and communication guidelines Supporting reporting and general administrative requirements Assisting with additional administration tasks as needed About You We are looking for candidates with previous experience across administration, customer service, business support or contact centre environments.
You will ideally bring:



Strong administration and data processing skills Excellent attention to detail and accuracy Confident written and verbal communication skills Strong organisation and time management The ability to manage competing priorities and stay on top of follow-up tasks Confidence navigating multiple systems and spreadsheets A calm and professional approach when dealing with sensitive or challenging enquiries The ability to follow established processes and work consistently within guidelines Experience within a structured, regulated, claims, insurance, health or similarly process-driven environment will be highly regarded but is not essential.
Hours Roster This is a full-time Monday to Friday assignment operating across a rotating roster between 7:00am and 7:00pm.
Core shifts include: 7:00am – 2:30pm 9:00am – 4:30pm 11:30am – 7:00pm Some roster variations may apply depending on operational requirements, so flexibility across the full 7:00am–7:00pm window is essential.
The Details Location: Speers Point, NSW Start: 14 October **** Duration: Temporary assignment through to 31 December **** Rate: $38 per hour + super Hours: Full-time, Monday to Friday Work arrangement: Onsite Requirement: Current National Police Check dated within the previous 2 months, or willingness to obtain one prior to commencement If you are a strong administrator who also enjoys customer interaction and are looking for a temporary opportunity through to the end of the year, we would love to hear from you.
Please reach out to Joanne Brereton on ************, or via email at ****** for a confidential discussion.
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We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds.
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📌 Customer Service & Administration Officers (New South Wales)
🏢 Peoplefusion Recruitment
📍 New South Wales