EML is a leading
Workers Compensation
and
Personal Injury Claims Management
business. Our goal is to help people get their lives back through
ongoing support during their return-to-work journey
. We continue to experience ongoing growth and now have over
4,000 dedicated employees
. We foster a learning culture that allows for us to continually invest in our employees ensuring a
long-term career
here at EML.
THE OPPORTUNITY
As part of our diverse team based in
Adelaide
, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
The purpose of this role is to pro-actively and effectively manage end to end workers compensation claims, including disability management aspects within the legislation or policy in a Self-Insured environment. The role acts as a senior member of the team, including coaching and escalations responsibilities.
This will be a
permanent, full-time
position based in our
Adelaide
office, with flexibility to work from home.
YOUR RESPONSIBILITIES
Preparing and implementing proactive claims strategies within required timeframes to achieve optimal outcomes and minimise claim costs.
Building and maintaining strong relationships with internal and external stakeholders to progress strategies and actions.
Assessing liability and recovery matters in line with relevant legislation and policies, while undertaking ongoing reviews of entitlements and payments.
Proactively managing rehabilitation providers and approving rehabilitation and wellness plans in accordance with self-insurance guidelines.




Supporting injured workers through their recovery by promoting health and wellbeing and empowering them to actively participate in their treatment and return-to-work journey.
Providing coaching, guidance and support to team members and assisting with escalated or complex claims matters.
ABOUT YOU
Demonstrated experience in workers compensation claims management, ideally within a self-insured environment.
An empathetic, resilient and motivational approach to providing customer-centric support.
Strong written and verbal communication skills, with the confidence to navigate challenging conversations.
Excellent attention to detail and a strong commitment to accuracy.
Highly developed stakeholder engagement and relationship management skills.
The ability to proactively identify opportunities, develop effective strategies and drive claims outcomes.
The confidence and experience to provide coaching, guidance and support as a senior member of the team.
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance




A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee advantages.
Unlock job insights
Hirer responsiveness Salary match Number of applicants
EML is Australia's largest personal injury claims manager - and a purpose-led organisation where people make the difference.
Supporting Australians through challenging times since ****, from injury to recovery and return to work, EML gives that same care to its workforce. Our claims professionals and case managers are at the forefront, trusted and supported by leaders and colleagues who understand the work and its impact.
EML is Australia's largest personal injury claims manager - and a purpose-led organisation where people make the difference.
Supporting Australians through challenging times since ****, from injury to recovery and return to work, EML gives that same care to its workforce. Our claims professionals and case managers are at the forefront, trusted and supported by leaders and colleagues who understand the work and its impact.
#J-*****-Ljbffr

📌 Senior Case Manager (Adelaide)
🏢 EML Group
📍 Adelaide