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Sonic Equipment is part of Demant, a global organisation specialising in hearing health. Sonic has been manufacturing and distributing high quality hearing instruments and is proud that its success has been based on advanced technology, superior product quality, professionalism, and impeccable customer service.
An exciting opportunity for a dedicated Customer Service Manager is now available at our Nundah QLD office. Your role will be to focus on providing quality administrative support and exceptional customer service while maintaining professional relationships and managing our internal/external customer expectations.
You will be working
9am-5pm Monday-Friday
Role Purpose:
To drive customer service and administrative responsibilities throughout the Diagnostics AU team(Interacoustics Australia and Sonic Equipment).
To provide process alignment, administrative upkeep and ensure best practice to the Diagnostics Customer Service Team in Australia.
Manage and upskill the customer service team, as well as enable the team to build strong relationships with the full Diagnostics ANZ team.
Ensure Diagnostics ANZ adheres to ISO**** and that the team is trained were necessary.
Establish and maintain strong stakeholder relationships with the Sales and Service Team to help provide support and process alignment through OneDiagnostics.
Understand the market through customer segmentation (retail chains, government, hospital, independent, occupational health and rehabilitation) with guidance from the Sales and Service team




To facilitate relevant customer training, encouraging collaboration between the customer service team. Further, represent the values driven by global Diagnostics and ensuring it is upkept by the customer service team.
Secure close links to Wholesale and Retail division to ensure that optimise cross selling opportunity and maximize WDH group interests
Working closely with the National Service Manager, Sales Business Unit Manager and National Diagnostics Manager NZ to identify, harmonise and implement 'best practice' policies, systems and processes withinDiagnostics ANZ
Solve and prevent channel conflicts
Skills and Abilities
Bachelor of Business or Bachelor of Commerce – desired
Masters in Audiology - desired
Must be or eligible to be Member of Audiological Society of Australia and have CCP or Equivalent
Must have valid Australian drivers' licence
Minimum 5 years' experience in hearing care industry, specialising in Audiological rehabilitation
Minimum 1 year experience of people management
Prior experience managing key accounts within a defined territory
Demonstrated leadership and people management experience




Well-developed interpersonal skills to gain support and collaboration in support of key goals
Demonstrated ability to motivate and create results within sales teams and to deliver on key sales objectives
Ability to work both strategically and operationally as part of a team
Demonstrated ability to deliver on key sales targets & objectives
Effective negotiation and conflict resolution capability
Strong written and verbal communication skills
Excellent time management and organisation capabilities to manage multiple tasks
Robust problem solving and analytical skills
Demonstrated ability to lead, motivate and create results within a sales team
What's in it for you:
Permanent Full time (Monday to Friday - 9:00am to 5:00pm: 3days in the office 2days working from home)
Competitive salary + super
Supportive hearing care team
MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia
Online Wellbeing center – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
Employee Assistance Program
Birthday and Christmas gifts
Customer Service Manager
Nundah, QLD, AU, ****
AU
About Sonic Equipment
Sonic Equipment is a sales and service company. Primarily focused on sales, in Australia, Sonic is known as one of the largest, most versatile distributors of audiological equipment. A one stop shop for audiologists, hearing and health professionals
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📌 Customer Service Manager (Brisbane)
🏢 Demant Polska
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