Job Description
Job Description
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As a full-time Guest Service Agent at Adara Richmond, you will be the face of our hotel, responsible for delivering an exceptional guest experience from check-in to check-out. You'll play a key role in creating a warm and welcoming environment, handling guest inquiries, and ensuring the smooth operation of the front office in line with company standards., Greet all guests with a warm and professional welcome.
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Perform check-in and check-out procedures efficiently and accurately.
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Respond to guest requests, inquiries, and complaints in a prompt and courteous manner.
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Maintain up-to-date knowledge of room availability, promotions, local events, and hotel services.
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Process payments, handle cash and credit card transactions, and maintain accurate records.
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Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
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Uphold security and privacy protocols at all times.
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Assist with administrative tasks and reservation management as required.
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Contribute to a positive team culture and actively participate in training and development initiatives.
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Perform any other duties as reasonably directed by the Front Office Supervisor or Hotel Management., Just 8 minutes' walk from the MCG,



Rod Laver Arena and Melbourne's Olympic Park, Adara Hotel Richmond offers self-contained apartments with flat-screen cable TV and a DVD player. Guests can maintain their workout routine in the furbished fitness center. Adara Hotel Richmond is directly opposite The Epworth Hospital. The apartments are 7 minutes' drive from central Melbourne, and 15 minutes' drive from St Kilda Beach. Melbourne Airport is a 25-minute drive away. The air-conditioned apartments include a kitchen with a stove, a microwave and a refrigerator. Each apartment also has laundry facilities. Apartments with balconies are available on request. The property also offers meeting and conference facilities.
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About the Candidate
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Minimum 3 years' experience in a front office role within a hotel environment (essential).
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Excellent communication and interpersonal skills.
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Robust attention to detail and the ability to multitask.
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Proficient in Microsoft Office and hotel reservation systems (e.g., RMS or similar).
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Flexible to work shifts including evenings, midnights, weekends, and public holidays (must be available over Christmas/New Year).
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Passion for hospitality and a genuine desire to exceed guest expectations.

📌 Guest Service Agent (Victoria)
🏢 Vertali APAC
📍 Victoria