Job Description
About the Role
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Hall Chadwick Melbourne is a leading mid-tier accounting firm, supporting a diverse range of clients across Australia and internationally.
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We are seeking an experienced and proactive Senior Administrator to lead and support the delivery of administration services across the firm. This role is responsible for ensuring the smooth day-to-day operation of our administration function while providing guidance and support to team members, driving service excellence and identifying opportunities for continuous improvement.
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Working closely with the Finance and Administration Manager, Directors and internal stakeholders, you will play a key role in maintaining high standards of client service, compliance, and operational efficiency. This hands-on position is ideal for someone who enjoys leading by example, building strong working relationships, and contributing to a positive and professional workplace culture.
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Ensure Hall Chadwick Melbourne's daily office and administrative functions are delivered in a seamless and productive manner including that:n
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A welcoming, professional and efficient client experience is provided
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The office is maintained in a clean and tidy condition, and that necessary equipment, repairs and cleaning are arranged
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Practice admin processes and procedures are efficient and effective, admin manuals are developed and maintained
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Reception works seamlessly
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Administrative on boarding, induction and off boarding requirements are met
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Create new staff and clients, and back up Practice Support Coordinator with testing if required
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Assist with building management matters as required i.e. Parking, heating, cooling, noise, security, access cards
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Provide support to the Shared Services team, Managers and Directors as required
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Develop, implement and monitor KPIs for the Administration function, covering service quality, timeliness, accuracy, client experience and internal support outcomes
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Provide ongoing performance feedback and coaching to Administration team reports in line with agreed KPIs and role responsibilities
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Attending to company searches, title searches and PPSR searches
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Attending to basic ASIC company changes
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Collating documents to send to clients and uploading to signing platforms as required
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Prepare organisational structures for client groups
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Scanning and filing as required
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Ensure administrative inboxes are dealt with
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Understand and if required, run AML checks on clients and prospects as required and generally support AML/KYC for the firm if required
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Other reasonable duties as requested by the Management, and to assist the Administration team
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Relevant experience in a similar role
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Well-developed IT skills including Word, Outlook, Excel, and ideally BGL CAS 360
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Excellent oral and written communication skills, with strong attention to detail and regard to good process
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Well-developed prioritisation and time management skills
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Proven ability to exercise sound judgement in dealing with confidential and sensitive information
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The ability to develop positive and effective working relationships across the firm
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A driver – Proactive, with initiative and well-developed problem-solving skills
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Strong customer service orientation
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Office based, full-time role
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At Hall Chadwick Melbourne, we are committed to supporting our people to thrive both professionally and personally. Some of the benefits we offer include:
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Annual remuneration reviews.
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Career Development Conversations focused on your growth and career path.
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Ongoing investment in your learning and development.
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An open door, feedback culture.
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Support to balance your work and life commitments.
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Active social club and team connection opportunities.
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Employee Assistance Program.
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Wellbeing resources including fruit, coffee, monthly massages and flu shots.
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Employee referral program including an attractive bonus.
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Certified as a "Great place to work".
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📌 Senior Administrator (Victoria)
🏢 Hall Chadwick
📍 Victoria