Job Description
Hazelmere, Western Australia ****, Australia
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Casual Temporary Entry Level
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Posted 08 Sep ****
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Description
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Reception & Reservations Team Member
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Banksia Tourist Park is a family-run tourist park and lifestyle village for over 55s, based in Hazelmere. We offer onsite and short-stay accommodation, permanent sites and a welcoming community environment for our guests, residents and visitors.
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We are looking for a friendly, capable and reliable Reception and Reservations team member who enjoys helping people, working in a busy office workplace and being part of a supportive team.
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As a family-run business, we value good service, teamwork and a positive attitude. The right person will be welcomed, supported and made to feel part of the team while learning the role.
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The Role
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Immediate start
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Casual role, with approximately ***** hours per week. Hours may vary depending on the operational needs of the business.
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Available Monday to Sunday, including public holidays.
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Weekday shifts will vary depending on the operational needs of the business
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Weekend shifts are usually *****am – 4.00pm, approximately every second or third weekend
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Duties
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Front reception duties, including answering incoming calls, redirecting enquiries, managing correspondence and taking reservation bookings
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Meet and greet guests, residents and clients in a warm and professional manner
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Liaise with permanent residents, build rapport and help maintain a positive community atmosphere
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Use booking and office systems to manage reservations,



enquiries, guest communication through third-party booking gateways, daily administration and general office duties
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Scanning, photocopying and electronic filing
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Perform ad-hoc office duties, assist with laundry as required, and help ensure the office, reception and shared areas are kept clean, organized and welcoming
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About You
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Previous reception, reservations, hospitality or administration experience is preferred, but full training in our booking systems will be provided
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Experience with Newbook or RMS is highly desirable
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Good computer skills and the ability to learn new systems quickly
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Proficiency in Microsoft Word or Excel is desirable
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Excellent phone skills, clear communication and confidence dealing with guests, residents and people from different backgrounds
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Well organised, efficient and able to multitask with excellent attention to detail
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A current driver's licence is required
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Well-presented, courteous and professional
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Proactive, with a strong work ethic and initiative
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A vibrant personality, friendly and helpful attitude, and positive energy to bring to the team
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Current police clearance and the right to work in Australia are required
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We Offer
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A friendly and inclusive work environment
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A family-run workplace where you will be welcomed, valued and made to feel part of the team
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Training in our booking systems and ongoing support from an experienced team
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Free onsite parking
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The opportunity to grow and develop professionally
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📌 Reception & Reservation Team Member (Western Australia)
🏢 Rgit Australia
📍 Western Australia