Assistant Operations Officer
Division: Revenue NSW
Employment Type: Various - 1 x Ongoing role and 1x Temporary role (up to July ****)
Grade: Clerk Grade 5/6
Salary: $102,936 - $113,579 + Superannuation
Location: Parramatta, Gosford, Maitland, Lithgow and Wollongong. Some travel may be required to engage with the team and our partners.
Applications Close: Monday 14th of September **** [at 9:59am]
About Revenue NSW
Revenue NSW is the state's principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.
About the Team
Duties & Grants is part of the Taxes and Grants division withinRevenue NSW. Taxes and Grants is responsible for customer interactions for alltax and grant products.We undertake assessments, revenue collection,enquiries, investigations and client education services. We administer grantsand use our expertise to research, develop and implement programs to make iteasier for our customers to comply.
We are seeking motivated and enthusiastic team players who are eager tolearn and have a focus on investigating, analysing and assessing complextransactions.
About the Role
The primary purpose of this role is to administer complex legislation,research and analyse information, undertake compliance investigations, andprovide quality customer service. This is an opportunity for you to be part ofa diverse group utilising a broad range of skills from client contact,interpretation of legislation and high-level investigative and criticalthinking skills while applying established policy and procedure.
Some of the other Key Responsibilities include:
Administer state tax legislation,



make assessments and decisions on complex matters and achieve key performance indicators
Provide legislative and procedural advice to clients and client representatives to ensure they comply with state tax obligations
Maintain comprehensive and up to date knowledge of legislation, policies, procedures and business rules to ensure consistency and accuracy in administration of legislation
Gather information and undertake research, analysis and compliance audits/investigations
Case management and the preparation of detailed submissions and reports
Contribute to innovation and the development and implementation of improved processes.
To be successful in this role you will demonstrate experience in:
Interpreting and administering state tax legislation as well as providing legislative procedural advice to taxpayers and their representatives on complex matters
Researching and analysing information from multiple sources to undertake audit/investigation activities relating to state tax legislation
Case management and the preparation of detailed correspondence, submissions and investigation reports
Coaching and developing staff, offering guidance on technical, procedural, and business rules to ensure consistent and accurate legislative administration.
Taking a positive and proactive attitude with a focus on time management and achieving business outcomes and key performance indicators.




Working at DCS
35-hour working week, with opportunities for flex leave where additional hours are worked
Revenue NSW is proud of our diverse and regional teams. We welcome flexible, hybrid working arrangements with your office location at one of our many Revenue NSW working locations (subject to approval and availability)
Learning tools are available for ongoing career development
Health and wellbeing programs
Salary Grade 5/6, with the base salary for this role startingat $****** base plus superannuation
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reformthat benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracingdifference, while the key to our success is leveraging the contributions of employees with differentbackgrounds and perspectives.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ************ or .
We can view our full diversity and inclusion statement here.
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Closing Date: Monday 14th of September **** [at 9:59am]
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📌 Assistant Operations Officer (Newcastle)
🏢 Department of Customer Service
📍 Newcastle