Job Description
Repair Technician - Expression of Interest
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At PTC Phone Tech & Comm, technology is at the heart of what we do.
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Since ****, our family‐owned Australian business has grown to more than 80 stores nationwide, with our expertise spanning device repairs, mobile technology, accessories and an expanding range of specialty electronic devices.
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As technology evolves, so do we. We're continuing to expand our repair capabilities and are seeking Expressions of Interest from experienced Repair Technicians who want to be part of what's next.
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The Opportunity
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We're building our talent pool for future Repair Technician opportunities within our Head Office Repair Team in Crestmead.
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These aren't traditional phone repair roles.
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Our growing repair operations work across an increasingly diverse range of electronic and electromechanical devices, which may include:
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Robot vacuum cleaners and other robotic devices
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Electric scooters and e‐mobility products
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Smart home and connected devices
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Specialty electronic and electromechanical equipment
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You'll diagnose faults, investigate problems, dismantle and repair devices, replace components, test your work and get technology functioning as it should.
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If you're naturally curious about how things work - and even more interested in why they've stopped working - this could be for you.
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What You'll Be Doing
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Depending on the products and repair stream you're working within, your responsibilities may include:
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Diagnosing electronic, electrical and mechanical faults.
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Disassembling devices and identifying failed or damaged components.
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Completing repairs, component replacement, reassembly and testing.
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Troubleshooting faults that aren't immediately obvious.
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Following technical procedures and manufacturer requirements.
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Completing quality checks before repaired products are returned.
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Accurately recording faults, repairs, parts and outcomes.
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Managing your repair workload while maintaining quality and turnaround expectations.
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Maintaining a safe, clean and organised technical workspace.
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Working collaboratively with other technicians and sharing technical knowledge.
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Continuously developing your skills as new products and technologies are introduced.
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Who We're Looking For
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We're interested in hearing from people with genuine hands‐on repair experience.
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Your experience doesn't need to be in mobile phones.
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You may have worked with robotics, robot vacuum cleaners, scooters, e‐bikes, consumer electronics, computers, laptops, small appliances, electrical equipment or other electronic/mechanical devices.
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What matters most is that you can demonstrate that you know how to diagnose a fault rather than simply replace a product.
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You'll ideally bring:
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Previous hands‐on electronic, electrical or mechanical repair experience.
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Strong diagnostic and troubleshooting capability.
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Confidence using tools and working with components and assemblies.
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Excellent attention to detail and pride in the quality of your repairs.
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Strong problem‐solving skills and technical curiosity.
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The ability to follow technical instructions and repair procedures accurately.
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Good organisation and time management.
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The ability to work independently while contributing to a collaborative repair team.
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Physical capability to safely handle equipment weighing up to 25kg.
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A genuine interest in learning current devices and technologies.
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Experience repairing robotic devices, consumer electronics or e‐mobility products will be particularly highly regarded.
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Our Values
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How we work is just as important as what we repair.
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Challenge: Challenge, excel, succeed.
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Sincerity: Say what you mean, do what you say.
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Simplicity: Simplicity fuels success. Clear communication drives results.




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Teamwork: One goal, one team, one dream.
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Trust: Unleashing potential, igniting success.
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What's in It for You?
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Variety: Work across an evolving range of technology rather than repairing the same device every day.
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Technical Growth: Continue developing your diagnostic and repair capability as we introduce new products and repair streams.
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Competitive Remuneration: Salary packages based on skills, experience and the requirements of the position.
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Recognition: Join a business where technical capability, initiative and quality workmanship are valued.
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Culture & Development: Be part of a growing Australian business that encourages learning, improvement and innovation.
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You'll also have access to staff discounts, ongoing training and development and other PTC employee benefits.
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Our Recruitment Process
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As this is an Expression of Interest, submitting your details allows our HR team to consider you for suitable current and upcoming Repair Technician opportunities.
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Where your experience aligns with an available opportunity, our recruitment process may include:
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Phone Screening
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Interview with the relevant leader
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Practical or capability assessment, where appropriate
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Pre‐employment and onboarding checks
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This role can involve physical tasks, including safely lifting or moving equipment weighing up to 25kg. A fitness/capability assessment may form part of the recruitment process where relevant.
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Police checks form part of our onboarding process, and random drug and alcohol testing may apply during employment as part of our commitment to maintaining a safe workplace.
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Interested in What's Next?
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If you're an experienced repairer who enjoys diagnosing problems, understanding how technology works and bringing devices back to life, we'd like to hear from you.
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Even if your repair background isn't in phones, don't rule yourself out.
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Company Overview
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More than a workplace: PTC is a community where teamwork, growth, and purpose drive everything we do.

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