NTT DATA is seeking a experienced Managed Services Service Desk Agent in Sydney. The role serves as the first contact for clients and vendors, handling calls, chats, tickets and mailbox management, while applying standard procedures to resolve incidents and service requests.
You will log, diagnose, and escalate as needed, providing timely updates and maintaining high service quality. A robust ITIL foundation and ability to work in a 24x7 roster are required.
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📌 Senior Service Desk Analyst - 24/7 It Support & Fcr (Sydney)
🏢 Ntt
📍 Sydney