About Us
Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment, backed by a strong reputation for quality products, reliable service, and exceptional people.
The Opportunity
Hitachi Construction Machinery Australia is seeking a customer-focused
Product Support Representative
to join our Tasmanian team based at our
Launceston branch.
Supporting customers across your assigned territory, you'll work closely with equipment owners to maximise machine performance, identify maintenance opportunities, and deliver proactive parts and service solutions. This is a field-based role focused on building strong customer relationships, improving fleet reliability, and helping customers keep their equipment operating at its best.
Key Responsibilities
Conduct onsite machine inspections and fleet assessments
Identify maintenance, repair and component replacement opportunities
Prepare proactive parts and service quotations
Complete machine health inspections and detailed condition reports by use of Company provided systems and tools
Support service agreement opportunities and renewals
Build and maintain strong customer relationships within your territory
Work closely with Sales, Parts and Service teams to deliver exceptional customer outcomes
Promote Hitachi aftermarket solutions and value-added services
Maintaining the CRM system to reflect activities performed within your region
About You
To be successful in this role, you will have:
Intermediate to Advanced level trade qualification within the Construction and or Mining industry
Strong working knowledge of construction, earthmoving or mobile plant equipment application
Ability to identify and communicate maintenance and repair requirements




Excellent relationship-building and customer service skills
Strong organisational abilities
Basic to Intermediate computer skills and experience using CRM systems
Ability to work autonomously and travel throughout your designated region as required
Hitachi Benefits - What's on Offer
Competitive Remuneration -
Attractive salary package plus super and bi-annual company bonuses
Fully Maintained Company Vehicle –
Plus laptop and mobile phone
Exclusive Employee Perks -
Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
Career -
Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
Supportive & Inclusive Culture -
Work with approachable leaders who value your ideas, encourage innovation, and support your success
Health & Wellbeing -
Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
Refer & Be Rewarded -
Earn cash rewards through our Employee Referral Program when you successfully refer a friend
Family-First Benefits -
Paid parental leave policy to support you and your family during life's key moments
Learning & Development -
OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business
Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.
As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.
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📌 Product Support Representative (Launceston)
🏢 Hitachi Construction Machinery
📍 Launceston