Customer Service Representative
What's in it for you?
$75k – $80k + Super salary package
Supportive and collaborative team environment
Opportunity to join a business at an exciting period of transformation and automation improvements
Strong onboarding and support within the role
WOW Recruitment are seeking a proactive and relationship-driven Customer Service Representative to join our client, a well-established provider within the hospitality supply industry. Our client partners with hospitality venues to deliver a wide range of products and services, with a strong reputation for long‐term customer relationships and service excellence. The business is currently going through an exciting period of transformation and the introduction of automation to reduce manual work and improve efficiency. This has created an opportunity for a more customer‐focused, relationship‐led role.
About the Role
Building relationships with hospitality customers including hotels, pubs, and regional venues
Handling inbound enquiries,



quotes, and order requests
Maintaining accurate customer records and interaction notes in internal systems
Identifying opportunities to increase customer engagement, frequency of orders
Working closely with internal teams to ensure a seamless customer experience
About You, you will be:
Experienced in a customer service, call centre, or phone-based role
Confident building relationships and speaking with customers over the phone
Naturally inquisitive, asking solid questions and listening effectively
Comfortable managing a large and varied portfolio of customers
Organised, self‐motivated, and able to prioritise effectively
Relationship‐driven, with a focus on long‐term customer engagement rather than transactional sales
Hospitality industry experience is beneficial but not essential
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📌 Customer Service Representative (Sydney)
🏢 Wow Recruitment
📍 Sydney