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Business Unit:
Transport & Civil Infrastructure
Title:
Digital Parking Officer,Permanent - Full-time Role, 35hours per week
Salary Range:
$******** to $********* per annum + super (subject to skills and experience)
Who we are:
Stretching from Palm Beach to Manly, the Northern Beaches boasts more than half of all the beaches in Sydney and a population of more than 270,000. Northern Beaches Council strives to deliver the highest quality services to our community. We are proud to be the winner of the Bluett Award **** and the **** Change Champion Award in the Enterprise Category.
Join us and you'll be part of an organisation committed to promoting sustainable growth, leading the community, protecting our environment and creating a excellent future for the Northern Beaches.
The Community Transport, Parking and Fleet team is responsible for coordinating the business, administrative and operational functions for Council's transport and parking services across the Northern Beaches. This includes the Hop Skip Jump community bus service, Council-owned car parks, beach and reserve paid parking, parking permits and pre-paid parking accounts, supporting accessible, convenient and customer-focused transport and parking outcomes across the region.
The team provides timely, accurate and customer-focused advice and support to both internal and external stakeholders, while ensuring services are delivered efficiently, safely and in line with Council objectives and operational priorities across the broader service area.
Northern Beaches Council is committed to safeguarding children and young people. Council acknowledges that protecting the safety of children and young people is a whole of community responsibility and is everyone's business.
Working with us:
Northern Beaches Council provides a comprehensive range of perks focused on our employees' lifestyle, health and wellbeing, recognition and career development. In this role you'll enjoy -




Genuine work-life balance and flexible working arrangements
A culture of supporting continuous professional development
Employee wellness program and a range of lifestyle benefits
High level of technological innovation and systems
Our opportunity:
The key focus areas of this role include:
Administer Council's digital parking permit system, processing applications, renewals and variations accurately and in accordance with policy.
Deliver high-quality customer service by assisting residents, businesses and community organisations with permit enquiries and applications.
Assess complex permit applications, applying eligibility criteria and exercising sound judgement to achieve consistent outcomes.
Support and maintain parking technology systems, identify system and process improvements, and contribute to the ongoing enhancement of digital parking services.
Develop and maintain business processes, procedures, communications and supporting documentation to ensure efficient and customer-focused service delivery.
About you:
You are a customer focused and tech savvy administrator who enjoys working with digital systems and finding practical solutions. You have experience interpreting policies and procedures, managing competing priorities and delivering accurate outcomes in a fast-paced workplace. With strong attention to detail, excellent communication skills and a continuous improvement mindset, you build positive relationships with customers and colleagues and are passionate about delivering efficient, accessible and contemporary services.
Expected Interview Date: 06 October ****
Questions? Please call the Hiring Manager: Shelley Cleary on *********
Northern Beaches Council is a diverse and inclusive employer and encourages applications from differently abled candidates. Reasonable adjustments to the workplace may be made where these are required.
If you would like to contact us to discuss your specific circumstances, please contact the hiring manager for this role. If you do not feel comfortable to do so, please contact HR Services on **************.
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📌 Digital Parking Officer (New South Wales)
🏢 Northern Beaches Council
📍 New South Wales