Job Description
Manage and grow a high-volume portfolio of SMB customers in the ANZ South territory (VIC, SA, WA and TAS).
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You will:
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Build trusted relationships by understanding each customer's business, workforce challenges and priorities.
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Balance proactive account growth with responsive customer support.
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Identify and progress upsell, cross-sell, renewal and retention opportunities.
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Lead customer meetings and executive business reviews that uncover risks, priorities and opportunities.
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Monitor account health and churn risk, partnering with internal teams to develop effective retention plans.
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Build strong relationships with external partners and identify partner-led opportunities.
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Maintain accurate pipeline, forecasts and account records in Salesforce.
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Represent customer and portfolio needs internally while working effectively across a global organisation.
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Key qualifications and attributes:
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You'll be organised,



commercially motivated and energised by managing multiple customer and sales priorities.
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You'll bring a genuine interest in understanding customer needs and helping organisations improve the way they manage their workforce.
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Experience in end-to-end SaaS customer account management.
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The ability to manage a busy portfolio while maintaining consistent customer engagement.
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A customer-first mindset combined with commercial drive.
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Confidence engaging stakeholders and positioning solutions consultatively.
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Curiosity, resilience and a strong desire to build a career in technology sales.
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A willingness to learn independently, respond positively to feedback and continuously improve.
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Positive energy, a cooperative approach and enthusiasm for contributing to a growing ANZ team.
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📌 Customer Account Manager - Smb (Victoria)
🏢 Ukg-6
📍 Victoria