Location:
Melbourne - CBD and Inner Metro suburbs
Reference:
VG/E********TT
About the role:
Crime Stoppers Operatives work in the Crime Stoppers Call Centre within the State Intelligence Division of the Prevention, Intelligence, Evidence, Data Insights Directorate of Victoria Police. You will be responsible for receiving information from the public via telephone or online reports and converting this information into information reports which are then disseminated to relevant areas for investigation. The Crime Stoppers Call Centre operates every day of the year, including public holidays. Call Centre hours are currently between 7 am and 8 pm Monday to Friday and 9 am to 5 pm on weekends. The hours of operation can increase, however, to between 7 am and 11 pm seven days per week. Crime Stoppers Operatives are required to work shift work to cover these hours of operation. The Crime Stoppers Program provides the community an chance to report information about crime in a confidential manner.
Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.
Your duties will include:
Shift work including weekends and public holidays
Work in a Call Centre environment
Answer calls about crime and traffic related information from the public
Advise callers of appropriate referral services where necessary
Process crime and traffic related information received through phone calls, on-line reports, and written correspondence into information reports
Conduct data checks, update database records and compile statistics
Communicate with a broad range of internal & external stakeholders
Excellent written and typing skills
Ability to provide exceptional customer service
Ability to transcribe information provided into accurate, well written reports
Ability to use a computer with multiple screens and with multiple applications
Ability to work in a team environment
Ability to work under pressure, multitask and remain calm in stressful situations
Ability to work in a confidential and sensitive environment




Ability to prioritise tasks and manage workloads
Ability to assess and initiate things independently
Ability to pay attention to detail and produce accurate work
Ability to manage exposure to at times distressing and graphic crime content
Further Information:
This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
This position requires shift work as indicated in the Position Description (as attached to the advertisement).
The successful applicant will be required to undergo National Security Vetting, achieve and maintain a security classification as determined by the Department Head. To achieve this, applicants must be an Australian Citizen.
The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.
Your application must include:
Resume
Completed application form
– the word document (2. Application form) for you to complete and attach to your submission, is attached to the job advertisement.
Applications close midnight, Wednesday 30 September ****.
All applicants who advance to the interview stage, will be required to undertake a short typing and dictation test on the day of the interview.
For further information, please contact:
We welcome applications from people with disability and aim to support an inclusive recruitment experience.



If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process (including an alternate method of submission of the application), please contact VPS Recruitment via email or on **************.
About Us:
Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.
Victoria Police is committed to creating a workplace that is safe and inclusive of all our people. We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate.
In alignment with the principle of self-determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation.
We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work.
Applications close Wednesday 30 September
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📌 Crime Stoppers Operative X 2 (Melbourne)
🏢 State Government Of Victoria, Australia
📍 Melbourne