Operate the customer enquiry platform to resolve and triage customer requests
Manage email, digital chat, and phone-based customer interactions
Investigate complex issues to find the best customer solution
Manage multiple customer interactions while resolving cases
Progress payment-related disputes, recalls, chargebacks, and indemnities
Collaborate with Product and Software Engineers to improve platform automation and AI use
Action, resolve, or esc
Requirements
Experience of frontline customer support
Robust verbal and written communications
Ability to multitask and solve problems
Takes responsibility for issues until they're resolved
Builder's mindset focused on continually improving the status quo
Core Competencies
Demonstrates expertise in frontline customer support,



effectively managing customer interactions across various channels while resolving complex issues and improving platform automation. Strong problem-solving abilities and a commitment to continuous improvement are essential.
Highest-signal resume keywords
Frontline Customer Support Experience
Verbal Communication Skills
Written Communication Skills
Multitasking Ability
Problem-Solving Skills
Soft Skills
Responsibility for Issue Resolution
Builder's Mindset
Industry Keywords
Customer Interactions
Payment-Related Disputes
Chargebacks
Indemnities
Service Level Agreements (SLAs)
Tools & Technologies
Customer Enquiry Platform
Digital Chat Tools
Email Management Systems
Phone-Based Support Systems
#J-*****-Ljbffr

📌 Customer Service Specialist (Sydney)
🏢 Jobtailor
📍 Sydney