Southport, Queensland ****, Australia • A$36 - A$42
Part-time Permanent Entry Level
Posted 07 Sep ****
Description
Disability Support Worker
Position Overview
The Disability Support Worker works under the supervision of the Registered Nurse and/or Manager-Client Services Division at Im With You. This role involves providing comprehensive, personalised support to NDIS participants and their families through individual and group activities, assisting with daily living tasks, implementing positive behaviour support plans, facilitating social activities, and supporting learning opportunities in both home and community environments. Working within Im With You's unique model of care, this position utilises digital client profiles, personalised training, and a collaborative healthcare approach to deliver exceptional person-centred support that promotes independence and community participation.
Key Responsibilities
Direct Client Support and Care
Provide day-to-day support to NDIS participants and their families as per roster and individual support plans
Support participants in age-appropriate activities and tasks, ensuring safe planning and implementation
Encourage active participation from all clients in accordance with their individual support plans
Assist clients with all aspects of daily living in home environments including personal care, domestic tasks, and community access
Implement positive behaviour support plans under professional guidance from registered nurses and allied health professionals
Support participants to access community activities and outings with direct care plans
Ensure all activities and outings are conducted according to scheduled times and appointments
Deliver person-centred care that respects client preferences, choices, and individual goals
Build trusting, professional relationships with clients and their families
Support clients' independence and capacity building in line with NDIS goals
Adapt support approaches based on individual client needs and preferences
Digital Client Profile Management
Access and utilise Im With You's secure digital client profiles to review medication information, equipment manuals, and care instructions
Follow password-protected protocols to maintain confidentiality and security
Update digital records with relevant observations and support notes
Review client-specific information before each shift to ensure informed, personalised care delivery
Report any changes in client needs or circumstances through appropriate digital channels
Care Planning and Coordination
Participate in the development of individual support plans
Monitor, evaluate, and review client progress and support plan effectiveness
Assist in coordinating day-to-day activities with other staff working with NDIS participants
Work collaboratively within a multi-disciplinary team including registered nurses, physiotherapists, occupational therapists, and other healthcare professionals
Coordinate activities with clients to ensure seamless service delivery
Communicate effectively with clinical leadership regarding client needs and progress
Support implementation of recommendations from allied health professionals
Participate in client review meetings and case conferences as required
Compliance and Safety
Work in accordance with medication administration policies and procedures
Follow all work health and safety procedures
Adhere to client rights policies including privacy and confidentiality
Ensure all tasks are completed in line with organisational policies and procedures
Maintain safe and hygienic environments at all times
Comply with all company policies and procedures
Follow NDIS Practice Standards and quality requirements
Report incidents promptly and accurately through appropriate channels
Maintain professional boundaries at all times
Follow infection control and hygiene protocols
Conduct risk assessments and implement risk management strategies
Documentation and Administration
Document all tasks and activities accurately for assessment and review purposes
Update reports in a timely manner as per organisational requirements
Maintain accurate records using company practice management software and digital systems
Ensure all communication is professional and polite with internal and external stakeholders
Complete shift notes and progress reports according to organisational standards
Document client observations, incidents, and changes in condition promptly
Maintain confidentiality in all written and electronic communications
Professional Development and Team Collaboration
Undertake ongoing professional development programmes
Engage in appropriate self-reflection and continuous learning




Work effectively as a team member in a virtual office environment
Adopt and embrace Im With You's values and person-centred care philosophy
Demonstrate commitment to meeting client, family, and organisational expectations
Participate in team meetings, supervision sessions, and training opportunities
Complete personalised training specific to individual client needs
Seek guidance and support from registered nurses and clinical leadership when needed
Contribute to a positive, collaborative team culture
Communication and Stakeholder Engagement
Communicate effectively with clients, families, and support networks
Maintain professional relationships with healthcare providers and allied health professionals
Respond to client and family enquiries promptly and professionally
Escalate concerns or issues to appropriate supervisors in a timely manner
Participate in handovers and information sharing with team members
Represent Im With You professionally in all interactions
Performance Indicators
All performance indicators are reviewed every 6 months:
Performance Area Measurement Criteria
Client Services Support NDIS participants and families in age-appropriate activities; ensure safe planning and implementation; encourage participation in line with individual support plans
Service Provision Support participants to access community activities and outings with direct care plans; conduct activities according to rostered times and appointments
Person-Centred Care Deliver care that respects client preferences and choices; build trusting relationships; support independence and capacity building
Compliance Work in accordance with medication administration, work health and safety, and client rights policies; ensure all tasks align with policies and procedures
Administration and Documentation Document all conducted tasks accurately for assessment; update reports timely and produce as per requirements; maintain accurate digital records
Team Collaboration Work effectively within multi-disciplinary team; communicate professionally with all stakeholders; participate in team meetings and handovers
Personal Development Undertake ongoing professional development programmes and demonstrate continuous learning and improvement
Safety and Risk Management Maintain safe environments; follow infection control protocols; report incidents promptly; conduct appropriate risk assessments
Professionalism Demonstrate punctuality, reliability, and professional communication; maintain appropriate boundaries; represent Im With You positively
Education and Qualifications
Minimum Certificate III in Individual Support (Disability) or currently working towards this qualification
Reliable vehicle with comprehensive insurance with occasional business use noted
Mandatory Screening, Training, and Documentation
Working with Children Check (current)
National Police Check (within the last three months)
Current vaccination certificate (including COVID-19 as per health directives)
Proof of right to work in Australia/Visa
Secondary Employment details
NDIS - Infection Control and Prevention
NDIS - Supporting Safe and Enjoyable Meals
Experience and Skills
Passion for working with NDIS participants and their families
Ability to relate well with vulnerable people, minority groups, and people with disabilities
Professional, ethical, and empathetic approach when working with participants and families
Clear, personable, and professional communication skills (written and spoken)
Exceptional attention to detail in documentation, reporting, and client observation.
Proficiency with practice management software and digital client profile systems, including accurate data entry and record keeping.
Ability to work both within a team and autonomously
Ability to follow direction while taking appropriate initiative
Understanding of person-centred care principles
Capacity to work flexible hours including evenings, weekends, and public holidays as rostered
Physical capability to perform manual handling and personal care tasks
Personal Attributes
Punctual, reliable, and committed to service delivery
Professional communication style with all stakeholders
Empathetic and compassionate approach to client care
Flexible and adaptable to changing client needs




Strong work ethic and commitment to quality care
Cultural sensitivity and awareness
Patient and calm under pressure
Respectful of diversity and individual differences
Proactive and solution-focused
Positive attitude and enthusiasm for supporting people with disabilities
Integrity and trustworthiness
Self-motivated and able to work independently
Preferred Qualifications
Certificate IV in Disability Support or higher qualification
Experience in NDIS service delivery (minimum 6-12 months)
Experience with specific disability types or conditions (physical disabilities, psychosocial disabilities, intellectual disabilities, autism spectrum disorder)
Additional relevant certifications including:
Manual handling training
Medication administration training
Epilepsy awareness and management
Diabetes management
Experience working with digital care management systems
Understanding of NDIS funding and plan management
Person-centred care approach
Understanding of disability rights and advocacy
Knowledge of NDIS framework and principles
Risk assessment and management skills
Crisis intervention and de-escalation techniques
Understanding of privacy and confidentiality requirements
Active listening and empathy
Problem-solving and critical thinking
Time management and organisational skills
Adaptability and flexibility
Demonstrated understanding of the NDIS Quality and Safeguards Framework.
Cultural competence and sensitivity
Teamwork and collaboration
NDIS Alignment
Choice and control for participants
Mainstream and community participation
Social and economic participation
Individual funding and support
Capacity building and independence
Person-centred planning and goal achievement
Dignity of risk and informed decision-making
Im With You's Unique Approach
Nurse-Founded Expertise: Work under the guidance of registered nurses with over a decade of disability services experience
Digital Client Profiles: Access secure, comprehensive client information including medication details and equipment manuals
Personalised Training: Receive individualised training specific to each client you support
Client Choice: Support clients who have chosen to work with you, fostering genuine relationships
Team-oriented Care: Work alongside physiotherapists, occupational therapists, and other healthcare professionals (with client consent)
24/7 Support: Be part of a team providing round-the-clock support availability
Comprehensive Training: Receive training in both psychosocial and physical disabilities
Virtual Team Environment: Connect with a supportive remote team while delivering in-person care
Key Compliance Requirements
Maintain all mandatory screening checks and certifications current at all times
Comply with NDIS Practice Standards and Code of Conduct
Adhere to professional boundaries and ethical standards
Follow workplace health and safety requirements
Maintain knowledge of privacy legislation and mandatory reporting obligations
Report all incidents, accidents, and near misses promptly
Respect confidentiality and privacy of clients at all times
Follow infection control and hygiene protocols
Participate in mandatory training and professional development
Working Conditions
Primarily field-based role working in clients' homes and community settings
Flexible roster including days, evenings, weekends, and public holidays
Travel between client locations required (vehicle essential)
Physical demands including manual handling, personal care tasks, and extended periods of standing/walking
Exposure to various home and community environments
Virtual team connection via digital platforms for meetings, training, and support
Weekly attendance at team meetings and training sessions (virtual or in-person)
May involve supporting clients with complex needs and challenging behaviours
Requirement to maintain professional presentation and hygiene standards
Key Success Factors
Genuine passion for supporting people with disabilities to live independently
Ability to build trusting, professional relationships with clients and families
Commitment to person-centred care and client choice
Flexibility and adaptability to meet diverse client needs
Strong communication and teamwork skills
Reliability, punctuality, and professional integrity
Continuous learning mindset and commitment to professional development
Alignment with Im With You's values and care philosophy
Ability to work autonomously while seeking guidance when needed
Respect for diversity, dignity, and individual rights
Assessment Period: Performance indicators reviewed every 6 months
Reports to: Registered Nurse and Client Services Manager
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