Customer and Contract Lead (Admissions) - Melbourne Central Region - Aged Care
Progress with purpose at one of Australia's largest health care providers
Salary packaging, benefits and professional development in a supportive team environment
Must be willing to Travel to different sites for work
In charge of 5 Aged Care homes
About the role
The Customer and Contract Lead oversees community business development, focusing on community engagement, referral channels, and optimizing occupancy for the Homes to maximize commercial outcomes.
This role is essential for maintaining occupancy levels by proactively collaborating with customers, management, and clinical teams to provide quality care solutions. Additionally, the lead works closely with prospective residents, their families, and friends, ensuring accurate pricing and contracting information delivery while satisfying legislative requirements.
Your main duties will include:
Management and Coordination of administrative and pricing/contracting requirements, and team for the Home
Work in consultation with Marketing to promote Calvary services to ensure occupancy levels are maximised and sales opportunities are realised
Seek competitor analysis and remain aware of industry changes that may impact occupancy and resident selection
Assistance provided to management and clinical teams regarding suitable resident selection
About you




Previous experience and understanding of placement of aged care consumers including facility, retirement Home/ independent living settings
Demonstrated sales experience
Demonstrated financial acumen
Demonstrated experience in consultation processes, including problem solving
Specialised competencies in customer service, the co-ordination of a range of complex services and building effective customer relationships
Your advantages:
NFP salary packaging benefits, discounted health insurance and gym memberships
Paid parental leave
Training, development pathways and career opportunities
Flexible hours that make sense for you
Why work for Calvary?
At Calvary, our staff matter.
With over 130 years' experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
Please note the following:
As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role
You will be required to provide evidence of immunisation as required for your role
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📌 Customer And Contract Lead (Melbourne)
🏢 Calvary Care
📍 Melbourne