Customer Service Representative
Western Sydney, NSW | Full-Time, On-Site | $65,000-$70,000 + Super
Join a well-established, global manufacturing brand with a reputation for stability, quality, and a genuinely great team culture. Our client is looking for a Customer Service Representative to become part of a small, close-knit team based at their Sydney office, the kind of company where people stay for years, not months.
This is a varied role at the heart of a busy B2B/B2C customer base. No two days look quite the same; you'll handle everything from online and manual orders to freight and stock enquiries, to setting up new accounts and coordinating dispatch. You'll work closely with the Operations, Sales, and Warehouse teams to keep customers informed and orders moving smoothly.
This is a professional office environment, not a call centre — around 98% of customer contact comes through a shared email inbox rather than the phone. It's a great fit for someone who is calm, focused, and enjoys managing their own workload, backed by regular support and check-ins from a genuinely supportive team.
Hours:
Fully office-based, 5 days per week, with flexibility to work either
8:00am to 4:00pm, 8:30am to 4:30pm, or 9:00am to 5:00pm
.
Training:
Full training provided from day one. This role is highly coachable, and prior office experience is a bonus, not a requirement.
What You'll Be Doing
Responding promptly and professionally to customer enquiries via email and phone
Processing customer orders accurately using the internal system and Outlook




Monitoring order status and liaising with the warehouse team on stock availability and dispatch
Handling freight, stock, and delivery enquiries, and managing backorders, returns, and credits
Supporting onboarding of new customer accounts alongside the sales team
Assisting with invoicing and dispatch administration
Contributing ideas and feedback to help improve customer service
About You
We're less focused on ticking every experience box, and more interested in finding the right personality fit for a fast‐paced, high‐trust team. You'll likely thrive here if you are:
Reliable, self‐motivated, and comfortable managing your own workload with minimal supervision
A calm, considered communicator, both written and verbal
Detail‐oriented, with a robust sense of ownership over getting the job done
Someone who enjoys working independently within a small, supportive team
Candidates with customer service or account support experience are encouraged to apply — retail or FMCG background is a plus, but not essential. What matters most is your work ethic and reliability, not a perfect resume match.
Why You'll Love Working Here
$65,000-$70,000 + Super
Private health cover
Wellness allowance
— put it toward gym, yoga, or a wellness program of your choice
Staff discount
across company brands
Structured 4-week induction
with hands‐on training, shadowing, and one‐on‐one support, so you're set up to succeed from day one
Genuine job security and team stability
#J-*****-Ljbffr

📌 Customer Service Officer (Sydney)
🏢 Agrifutures
📍 Sydney