Job Description
Security Control Room Operator (Western Sydney)
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ACESGroup – Where Innovation Meets Security
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At ACESGroup, we have always been a leader in combining operational expertise with cutting-edge technology. Our point of difference is clear: we do not just use technology: we build it.
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Across every division, from frontline operations to corporate services, our bespoke software tools are transforming how we work, improving safety, efficiency, and decision-making in real time.
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Our technology is not solely for internal use; it is proven, commercial-grade innovation trusted by clients and organisations across Australia and internationally.
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ACESGroup is not a guard supply company with technology in the background, we are a technology innovation company with a high-tech guarding division.
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We are shaping the future of the security industry by integrating people, systems, and smart technology to deliver safer, more connected environments.
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At ACESGroup, innovation is part of how we speak, teach, and operate, and we are seeking team members who wish to develop and grow with us.
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About the Role
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This role is ideal for individuals who take pride in responsibility, sound judgement, and operational excellence. As a Control Room Operator, you will be entrusted with critical decision-making that directly impacts safety, service delivery, and incident outcomes.
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You will develop a deep understanding of security operations, emergency response coordination, and stakeholder communication, positioning you as a trusted operational hub during high-profile events.
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High-performing Control Room Operators are often identified as key talent for progression into senior operational roles, including Control Room Supervisor, Operations Supervisor, or broader leadership positions within the organisation.
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Roles available across multiple locations, including Sydney CBD, Parramatta, Homebush and more.
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This is a pathway role for those who demonstrate:
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Strong situational awareness and decision-making capability
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Professional communication and escalation judgement
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Accountability, reliability, and attention to detail
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The ability to lead through calm, clear coordination during incidents
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If you are seeking a role where your capability is recognised, your responsibility is meaningful, and your performance can open doors to future leadership opportunities, this position offers a solid foundation for long-term career growth in the security industry.
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Key Responsibilities
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Monitor live operations using CCTV and integrated security systems during events, ensuring compliance with
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Respond to alarms and incidents swiftly and professionally, escalating where appropriate
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Support emergency response coordination,



relaying accurate information to ground teams and stakeholders
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Control access to restricted zones, ensuring only authorised personnel are granted entry
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Log incidents and reports with precision, capturing essential details and ensuring accountability
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Maintain operational readiness by checking and managing essential equipment and systems
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Provide high-quality security services in accordance with client requirements and internal standards
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Operate and utilise ACESGroup's technology platforms to support site safety and reporting
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Maintain accurate records and complete reports through digital systems Collaborate with team members and management to enhance operational efficiency
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This is a high-responsibility position suited to someone who works confidently within established procedures, values operational excellence, and takes pride in contributing to the safety and smooth running of public-facing events.
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Hold a current NSW 1A Security Licence (minimum 12 months).
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Have Control Room Operator (CRO) experience – this is essential.
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Are confident operating in a fast-paced, live-event environment, guided by SOPs and real-time updates.
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Communicate clearly, stay composed under pressure, and work effectively in a team.
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Are flexible and committed to working a 24/7 rotating roster, including nights, weekends, and public events.
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Responsible Service of Alcohol (RSA) Competency Card (current)
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First Aid and CPR (current)
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Superior communication skills (written and verbal)
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Exceptional personal presentation
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Reliability and punctuality
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Ability to work on a 24/7 rotating roster
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Ability to pass a LLND (Language, Literacy, Numeracy and Digital) test
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Full NSW Driver Licence
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Traffic Control and Implement Traffic Management Plan certificates/cards (or willing to obtain)
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White Card (or willing to obtain)
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Fire Warden + Chief Warden + Confine Small Emergencies (or willing to obtain)
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ACESGroup can assist suitable candidates in obtaining the necessary qualifications via our internal Registered Training Organisation (RTO).
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What ACESGroup Has to Offer
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Be part of an organisation that utilises smart technology, digital platforms, and data-driven systems to support and empower our people
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Work at Sydney's most iconic and high-profile locations
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Uniform provided
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Ongoing career development and transparent pathways for progression
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Training and upskilling through our internal RTO
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Be a part of our newly registered and first off Diploma in security technology starting in mid-****
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Convenient sites and transport access
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Be part of a team developing security technology such as vision analytics for safety
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A growing national company with diverse opportunities across events, venues, and critical infrastructure
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Attractive employment conditions
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Gain experience using ai for efficient risk management reporting and research.
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About Us
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For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.
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We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.
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Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.
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At ACESGroup, we do not just offer jobs: we build long-term careers within a company that is redefining what security looks like in a digital world.
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All candidates who reach the interview stage must pass a LLND (Language, Literacy, Numeracy and Digital) test before the interview can commence.
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ACESGroup is the **** and **** recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.
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We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.
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ACESGroup does not accept referrals from recruitment agencies.
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ABN: ************** | ACN: *********** | M/L: ********* | ASIAL Member: ****** | RTO: ***** | VIC: PSBL **********S
n Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, affirm Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.
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ACESGroup pays our respects to the Aboriginal and Torres Strait Islander custodians of the country where we work, and to Elders, past, present and emerging.
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ACESGroup
n ABN: ************** | ACN: *********** | M/L: ********* | ASIAL Member: ****** | RTO: ***** | VIC: PSBL **********S. Australian Concert and Entertainment Security Pty Limited.

📌 Security Control Room Operator (Western Sydney)
🏢 Australian Concert and Entertainment Security (ACES Group
📍 Sydney