About the Role
Team Global Express is seeking a Freight Coordinator / Same Day Consultant to join our Melbourne Airport team in a permanent full-time role. This is a fast-paced operational role responsible for coordinating urgent and time-critical freight movements across our Same Day and Premium Services network. Working closely with customers, drivers, subcontractors and internal teams, you will ensure freight is collected and delivered safely, efficiently and on time while providing exceptional customer service throughout the delivery process.
Key Responsibilities
Permanent full-time position. Monday to Friday, 8:00am to 4:00pm.
Coordinate Same Day and Premium Services freight movements from booking through to delivery
Allocate and coordinate jobs with drivers, subcontractors and service providers
Monitor freight movements and proactively manage delivery performance throughout the day
Track consignments and ensure service commitments are achieved
Communicate with customers, drivers and operational teams to provide timely updates and manage expectations
Manage operational disruptions, delays and service issues while identifying effective solutions
Prepare customer quotes and process bookings accurately and efficiently
Respond to customer enquiries via phone and email in a professional and timely manner
Manage inbound customer enquiries through dedicated phone queues, ensuring prompt and effective resolution of requests and service issues
Conduct outbound calls to customers, drivers, subcontractors and internal stakeholders to coordinate freight movements and provide service updates
Manage incoming emails,



customer enquiries and service requests through Salesforce, ensuring cases are actioned, updated and resolved within service expectations
Ensure Proof of Delivery and operational documentation is completed accurately
Work closely with branches, account managers and operational teams to deliver outstanding service outcomes
Maintain accurate records within internal systems and operational platforms
Follow company procedures and promote a strong commitment to safety and compliance
The last step is undergoing pre‐employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
What You'll Bring
Previous experience in transport, logistics, courier, freight forwarding or a fast‐paced operational environment (preferred but not mandatory)
Experience coordinating deliveries, dispatching, scheduling or allocating work is highly regarded
Strong customer service and stakeholder management skills
Excellent communication skills with the ability to build relationships across all levels
Strong problem‐solving skills and the ability to make decisions under pressure
High attention to detail and excellent organisational skills
Ability to manage multiple priorities in a time‐sensitive environment




Proficiency using Microsoft Office and operational systems
A proactive, team‐focused approach with a commitment to delivering exceptional service
About Team Global Express
Team Global Express (TGE) is an Australian‐owned transport and logistics business delivering to Australia and NewZealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by ****. To learn more about our story, visit /.
Why TGE
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond
An inclusive workplace, works for everyone
We celebrate difference
We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us
As an Equal Prospect Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply
Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa NewZealand
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📌 Freight Coordinator (Melbourne)
🏢 Team Global Express
📍 Melbourne