Join a
Big 4 Australian bank undergoing significant transformation
, with a major uplift underway across its
Business Banking
offering. This is an chance to help rethink and improve how business customers experience banking services, working across complex customer journeys, processes, digital touchpoints and internal operations. As a
Service Designer
, you'll take an end-to-end view of the Business Banking experience, working closely with customers, business stakeholders, product, technology and design teams. You'll lead discovery, map current and future-state journeys, identify pain points and turn customer insights into practical service improvements.
What they're looking for
Strong experience in
Service Design
, ideally within a large or complex organisation
Experience with
customer journey mapping, service blueprints and end-to-end service design
Strong
research and discovery




capability
Experience facilitating
workshops and co-design sessions
Ability to map
current-state and future-state experiences
Strong stakeholder engagement and communication skills
Banking, financial services or regulated industry experience
highly regarded
Ability to work across
business, product, design and technology teams
Why join?
Be part of a significant
Business Banking transformation
Work within one of Australia's
Big 4 banks
Shape services and experiences used by business customers
Work on complex, high-impact customer journeys
Join an organisation making significant investment in its
digital and customer experience capabilities
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📌 Service Designer (Sydney)
🏢 Talent
📍 Sydney