Cx & Retention Lead - Player-Coach, Saas Growth (Sydney)

Cx & Retention Lead - Player-Coach, Saas Growth (Sydney)

11 Sep
|
E1
|
Sydney

11 Sep

E1

Sydney

E1 is seeking a Customer Experience & Retention Lead to guide our CX team and deepen understanding of how customers use our SaaS tender platform. You'll be a player-coach, staying close to customers while partnering with product, marketing and RevOps to reduce churn and improve retention across Builder, Subbie and Supplier segments.
You'll own high-impact issues, turn insights into action, experiment with AI/self-service, and help scale a humane customer experience that still feels personal.
#J-*****-Ljbffr

📌 Cx & Retention Lead - Player-Coach, Saas Growth (Sydney)
🏢 E1
📍 Sydney

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