Career Area:
Finance
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About Us
Caterpillar Financial is Caterpillar's wholly owned captive finance company, headquartered in Nashville, Tennessee. Our mission is to solve our customers' toughest challenges. Caterpillar Mining Finance is a global team within the Structured Finance business unit of Cat Financial andis responsible forfacilitatingthe mining equipment financing requirements of Caterpillar's Resource Industry customersthrough the use ofstructured equipment finance and corporate debt facilities. Customers include global mining houses, mining servicesprovidersand junior/startup mining companies.
About the Position
The role of the Customer ServicesRepresentativeprovidesfirstline of supportfor customer enquiries, coordinates responses andassistsin resolving issues.
Responsibilities
Addresses and resolves customer concerns and enquiries.Ensuresall customer communication is clearly documented.
Facilitates daily banking and cash application.
Identifiesissues and determinesappropriate courseof action for effective resolution.
Executes standard customer service processes. Maintains customer accounts and relationships.
Oversees the preparation and analysis of monthly portfolio reports, ensuring accuracy and insightful data presentation.




Collaborates with Account Managers and customers to providetimelyresolution of past due accounts, end of lease processing and customer requests while providing world-class customer service.
K** eySkills Required:
Customer Focus:
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability toleveragethat information in creatingcustomisedcustomer solutions.
Service Excellence:
Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting:
Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Decision Making and Critical Thinking:
Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.
Effective Communications:
Understanding effective communication concepts,toolsand techniques; ability to effectivelytransmit, receive, and accurately interpret ideas, information, and needs through the application ofappropriate communicationbehaviours.
Listening:
Knowledge of effective listening issues and techniques; ability to gather, clarify, and apply information transmitted verbally,



whileexhibitinga genuine interest toward the speaker.
Problem Solving:
Knowledge of approaches, tools, techniques for recognising, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management:
Knowledge of relationship management techniques; ability toestablishand maintain healthy working relationships with clients, vendors, and peers.
Qualifications and Experience:
University degree or equivalent experience desired
Minimum of 5 years working in a similar role
Finance industry experience desired but not essential
Additional Information:
Sponsorship is not available
Working environment - 5 days in office
Employee Perks
Competitive Salary
Includes an attractive bonus structure and employee share program.
Parental Leave
Generous policy with flexibility to take leave at full or half pay.
Diversity & Inclusion
Caterpillar is committed to equal opportunity and equal outcome, fostering a diverse and inclusive workplace.
Staff Discounts
Enjoy discounts across health insurance, shopping, food, wellbeing, and travel.
Global Career Opportunities
As a globalcompany, Caterpillar offers international career paths, along with training and development programs.
Free Onsite Parking
Convenient and cost-saving onsite parking available for all employees.
Posting Dates:
August 31, **** - September 11, ****
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
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📌 Customer Service Representative (Melbourne)
🏢 Caterpillar
📍 Melbourne