Guest Services Attendant: Ocean Beach Resort
Casual
With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.
Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.
Love helping people? Thrive in a fast-paced environment? Ready to be part of the team that creates amazing holiday experiences?
At NRMA Ocean Beach Holiday Resort, we're looking for 2 Casual Guest Service Attendants to join our Front Office team as we head into our busiest and most exciting time of the year.
As the first smile guests see when they arrive and the friendly voice they turn to throughout their stay, you'll play a key role in creating memorable holiday experiences. No two days are the same, especially during our peak summer season, where you'll balance guest enquiries, check-ins, phone calls and bookings while keeping your cool under pressure.
If you're confident with technology, enjoy working with people and can juggle multiple priorities with a smile, we'd love to hear from you.
Flexible shifts across reception operating hours of
8:00am – 8:00pm
What You'll Do
As a Guest Service Attendant, you'll help ensure every guest journey is smooth from arrival through to departure. Your day-to-day may include:
Welcoming guests and managing check-ins and check-outs
Answering incoming phone calls, emails and guest enquiries
Assisting guests with bookings, accommodation information and resort services
Using multiple systems to manage reservations, payments and guest information
Providing local recommendations and helping guests make the most of their stay
Handling guest requests and resolving issues with professionalism and care




Processing payments and balancing reception transactions
Supporting the wider resort team during busy periods
Delivering exceptional customer service during peak holiday trade
What You'll Bring
Previous experience in reception, front office, customer service, administration or hospitality
Strong computer skills and confidence learning new systems
Ability to multitask and remain organised in a high-volume environment
Excellent communication skills and a warm, professional manner
A genuine passion for helping people and creating positive experiences
Strong attention to detail and problem-solving ability
Confidence handling guest concerns and finding solutions
Flexibility to work a rotating 7-day roster including weekends, public holidays and school holiday periods
What's in it for you?
At the NRMA we aren't just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
Progressive flexibility and well-being perks to balance all of life's priorities
Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
Employee referral program where you may be eligible for a referral bonus of up to $2,000
Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.
Know you belong:
We're for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That's why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.
As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
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📌 Guest Services Attendant: Ocean Beach Resort (New South Wales)
🏢 The NRMA
📍 New South Wales