Health IT has been the dedicated IT partner for medical practices across South East Queensland for over 20 years. We're not a generalist MSP that happens to have a few healthcare clients.... healthcare is all we do. Our clients trust us to keep their practices running, their data secure, and their teams productive, so they can focus on what matters: patient care.
We run on EOS (Entrepreneurial Operating System), which means transparent accountability, real metrics, and a team that knows exactly what winning looks like.
About the role
This is a role for an experienced operator, someone who knows how to lead people, drive accountability, and turn strategy into execution. You'll report directly to the Founders and take full accountability for the performance of the business: the team, the numbers, and the rhythm that keeps everything moving.
This is not a figurehead role. You'll own the P&L;, integrate the functions of the business, lead the leadership team, and build the operating cadence that lets Health IT grow with confidence.
Key responsibilities
Lead and manage the Health IT leadership team with clarity on role expectations, targets, and accountability
Own company performance against monthly and quarterly profit targets and report variances
Execute the company business plan as determined by the leadership team
Provide regular 1:1 coaching to direct reports, supporting their personal and professional growth
Ensure the right people are in the right seats across the organisation, identify gaps and act on them
Ensure all teams are working as one aligned unit, not in silos
Own the cross-functional issues that fall between team seats and make sure they are resolved
Own and maintain the communication rhythm of the business from leadership to every team member
Act as Executive Sponsor to key clients,



serving as the senior point of escalation for commercial discussions and ensuring Health IT's most important relationships are well managed at the leadership level
Actively support the sales team to win new business participating in pitches, proposal reviews, and key prospect meetings where a senior leadership presence makes a difference
Proactively identify what is preventing your team from doing their best work and remove it
About you
You've led people in a growing SMB, ideally in a medical, services, technology, or professional services environment. You're an operator at heart: you love clear accountability, well-run meetings, and watching a team execute. You may already know EOS® or you're someone who will embrace it quickly.
You're direct, calm under pressure, and you earn trust by following through.
Experience in managed IT services or the healthcare sector is an advantage, but what matters most is that you're genuinely curious about the industries you serve and committed to understanding them.
Why Health IT
We're a close-knit team that takes our work seriously, but we don't take ourselves too seriously. Our values say it better than a benefits list:
Collective Effort - Our success is built on all our geekiness, skill, enthusiasm and commitment to the team. We are stronger together. No one delivers alone.
Best Outcome - Outcomes, delivered skillfully drive us. We don't believe in "band-aid solutions" to serious problems.
Understand the Environment -We get that sometimes there is a need for an ambulance and sometimes there is a need for a care plan.
Better than Yesterday - Whether it be technical skill, how we engage or communicate, we intentionally seek to get better at what we do.
If you want a role where your leadership shapes real outcomes for your team, for our clients, and for the business then this one's worth a look.
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📌 General Manager - Managed Services (Brisbane)
🏢 AK Services AU
📍 Brisbane